Dedicated Seller Support Sr. Associate with a strong background in Customer Relationship Management. Experienced in implementing standardized processes and procedures. Skilled in managing supplier relationships, ensuring compliance with international regulations, and driving continuous improvement initiatives. Adept at collaborating with cross-functional teams to deliver cost-effective solutions and enhance operational efficiency. Exceptional communication and problem-solving skills with a passion for driving operational excellence in a global environment.
Overview
3
3
years of professional experience
10
10
years of post-secondary education
3
3
Languages
Work History
Seller Support Sr. Associate
Amazon Development Centre India Pvt Ltd
02.2021 - Current
Acted as the primary interface between Amazon and third-party sellers, providing timely and accurate operational support via phone and email
Demonstrated effective written and oral communication, ensuring clear and professional interactions with sellers and merchants
Maintained a positive and professional demeanor, effectively managing sensitive issues and escalating where necessary
Exhibited excellent time-management skills, working independently while adhering to departmental resources, policies, and procedures
Contributed to a positive team environment, aiding team members with difficult contacts and collaborating on process improvements
Achieved and maintained acceptable performance metrics, including quality, productivity, first contact resolution, and attendance
Actively sought solutions through logical reasoning and data interpretation, identifying trends and suggesting improvements
Liaised with other departments such as Customer Service, Merchant Investigations, or Payments teams to resolve seller issues and questions
Maintained flexibility in schedule, including weekends, nights, and holidays, to ensure adequate coverage and support for sellers.
Device, Digital & Alexa Support Ops D2TS GrpM at Amazon Development Centre (India) Pvt. Ltd.Device, Digital & Alexa Support Ops D2TS GrpM at Amazon Development Centre (India) Pvt. Ltd.