Hemam Henarita Devi
SPS Sr. Associate
Delhi,Delhi
Summary
Dedicated Seller Support Sr. Associate with a strong background in Customer Relationship Management. Experienced in implementing standardized processes and procedures. Skilled in managing supplier relationships, ensuring compliance with international regulations, and driving continuous improvement initiatives. Adept at collaborating with cross-functional teams to deliver cost-effective solutions and enhance operational efficiency. Exceptional communication and problem-solving skills with a passion for driving operational excellence in a global environment.
Overview
3
3
years of professional experience
10
10
years of post-secondary education
3
3
Languages
Work History
Seller Support Sr. Associate
Amazon Development Centre India Pvt Ltd
02.2021 - Current
- Acted as the primary interface between Amazon and third-party sellers, providing timely and accurate operational support via phone and email
- Demonstrated effective written and oral communication, ensuring clear and professional interactions with sellers and merchants
- Maintained a positive and professional demeanor, effectively managing sensitive issues and escalating where necessary
- Exhibited excellent time-management skills, working independently while adhering to departmental resources, policies, and procedures
- Contributed to a positive team environment, aiding team members with difficult contacts and collaborating on process improvements
- Achieved and maintained acceptable performance metrics, including quality, productivity, first contact resolution, and attendance
- Actively sought solutions through logical reasoning and data interpretation, identifying trends and suggesting improvements
- Liaised with other departments such as Customer Service, Merchant Investigations, or Payments teams to resolve seller issues and questions
- Maintained flexibility in schedule, including weekends, nights, and holidays, to ensure adequate coverage and support for sellers.
Education
M. Tech - Soil and Water Engineering
JNKVV at Jabalpur
08.2017 - 05.2020
B. Tech - Agricultural Engineering
CAU at Manipur
08.2013 - 05.2017
XII - Science
Herbert School at Manipur
01.2011 - 05.2013
X - High School
St Xavier's School at Manipur
01.2010 - 05.2011
Skills
Proficient in Amazon In- House software and tools
Complaint Management
MS Office
Time Management
Decision-Making
Issue Resolution
Flexible Schedule
Cross-Functional Teamwork
New Hire Training
Courteous and Professional
Research abilities
Multiple Priorities Management
Order Fulfillment
Shipment Processing
Mail handling
Excellent Communication
Strong Problem Solver
Timeline
Seller Support Sr. Associate
Amazon Development Centre India Pvt Ltd
02.2021 - Current
M. Tech - Soil and Water Engineering
JNKVV at Jabalpur
08.2017 - 05.2020
B. Tech - Agricultural Engineering
CAU at Manipur
08.2013 - 05.2017
XII - Science
Herbert School at Manipur
01.2011 - 05.2013
X - High School
St Xavier's School at Manipur
01.2010 - 05.2011