HEMANSH SUNKARA

Developed strong relationships with clients, resulting in increased trust and repeat business engagements.

• Led cross-functional teams for successful completion of projects, ensuring timely delivery and client satisfaction.
• Optimized resource allocation by creating customized dashboards for monitoring project progress and tracking key performance indicators.
• Implemented process improvements that increased efficiency within the department, allowing for greater focus on high-impact projects.
• Improved overall team efficiency by streamlining processes and implementing new analytical tools.
• Mentored junior analysts, providing guidance on best practices and fostering a supportive learning environment.
• Enhanced data quality by developing comprehensive data validation processes and working closely with IT teams to address system issues.
• Monitored employee tasks to gauge business functions and inefficiencies.
• Participated in internal audits regarding quality management system.

• Mentored and guided employees to foster proper completion of assigned duties.
• Built strong relationships with clients through positive attitude and attentive response.
• Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
• Worked with colleagues to create prototypes for designs and training materials.
• Facilitated training for associates through daily coaching and regular performance appraisals.
• Participated in cross-functional team-building activities.
• Initiated timely response to emails, voicemails and written correspondence.
• Led team of 30 members while providing process training.
• Working on Production and Quality reports of team, which helps us to nurture team on their performance
• Handling client calls on daily basis, meeting deadlines in time with accuracy and helping on shore team with working on process related SOP's.
• Developed comprehensive training materials for new hires, ensuring a smooth onboarding experience and quick integration into team''s workflow
• Performed root-cause analysis on recurring issues, developing long-term solutions that reduced occurrence rates significantly

• Enthusiastic and ambitious key player at work environment with wide-spread transferable skills in management and operations.
• Exceptional ability to connect with clients and understand their wants, needs and desires and delivering legendary service on every interaction.
• Engaged time frame with senior management on current processes.
• Provided production, progress, or changeover reports to shift senior team leads.
• Developed team communications and information for meetings.
• Carried out day-day-day duties accurately and efficiently.
• Identified issues, analyzed information and provided solutions to problems.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Implementing new strategies to reduce issue rate.
• Maintained daily reports and supported leaders in decision-making processes and client implementations.

• Proved successful working within tight deadlines and fast-paced atmosphere.
• Displayed consistent, positive attitude towards peers and other personnel, even during high-stress situations.
• Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to process requirements.
• Achieved timely delivery of special projects to meet SLA.
• Worked and trained colleagues on different applications like TAM, AMS360, Applied EPIC, CSR24, Ecerts.

• Trained on several clients processes, work instructions and procedures to facilitate consistent company operations.
• Provided quick turnaround time when client internal account managers called with questions, usually within 1-2 hours.
• Cultivated professional relations among team to establish higher success rate.
• Resolved typical issues in client implementations.