Hemant Thakur
Logistics & Supply chain
Panjim,Goa
Overview
12
12
years of professional experience
Work History
Regional Lead
The Professional Couriers
, Goa
02.2023 - Current
- Create regional sales plans and quotas in alignment with business objectives.
- Support Branch Managers with day-to-day Branch operations.
- Evaluate Branch and individual performances and responsibilities.
- Report on regional sales results to Management.
- Identify market and new client acquisition, Forecast quarterly and annual profits.
- Identify hiring needs, select and train new recruits in various streams.
- Prepare and review the annual budget for the area of responsibility.
- Analyze regional market trends and discover new opportunities for growth.
- Address potential problems and suggest prompt solutions.
- Participate in decisions for expansion or acquisition.
Area Lead
NTEX Transportation Pvt Ltd.(ElasticRun)
02.2022 - 02.2023
- Lead a large Team 100+ employees and be accountable for end to end planning, operations and performance management of the facilities across the sites.
- Accountable for performance metrics on Customer experience, Reliability, Cost and Process controls. Identify root causes/improvement areas and work collaboratively to improve performance.
- Strategize the implementation of the business plan by communicating goals and managing staffing and scheduling, assigning duties and overseeing workloads in order to achieve Functional goals.
- Identify patterns, analyze trends, assess and understand events, integrate information from teams (Site & Central Teams) to ensure planning and prevent or minimize impact on performance.
- Drive the selection and implementation of process improvement & cost optimization projects by analyzing the Performance Metrics with a vision to enhance customer experience & NPS.
- Identifying training and development needs; and participating in the hiring, promotion, coaching, teaching, and evaluation of on roll & off roll team members.
- Balance the short term and long-term goals and drive right decision making and performance culture.
- Lead all communication and collaboration with cross functional teams to maximize the Performance.
- Continually raise the bar on quality Performance, Ensuring the execution of Operations in line with SOPs.
- Adhere to Company standards and policies in addition to all regulatory requirements.
Team Lead
NTEX Transportation Pvt Ltd.(ElasticRun)
, Goa
02.2022 - 08.2022
Branch /Warehouse Lead
Growever Logistics Pvt. Ltd
, Goa
10.2019 - 12.2022
- Responsible for ensuring inbound outbound deliveries to the right location on time, to the quality required and in the most cost effective way.
- Oversees logistics and transportation of shipments from Mid mile/last Mile to the customer.
- Responsible for the overall Station and HUB Operations.
- Responsible for lease and license of with Authorities and Government Bodies as Legal/shop Act license/Theft/Losses if any.
- Responsible for Plan/manage evaluate & Execute logistics operations Communicating with different Vendors for Manpower sourcing of different levels.
- Responsible for Payments processing of Vendors WM's Transporters and station team and other budgetary activities.
- Responsible for P&L of the HUB.
- Responsible to plan and Execute the SOP& Matrix adherence in Ground level.
- Responsible for People Management Training/Guiding//Roster Planning evaluating individual performance and accordingly nominating for promotion and bonus.
- Responsible to Respond clients on Email and Con calls on Different Subject also on SOP & different Matrix as per the business demands also ensuring team to adherence on the instructions.
- Joint venture with PATELAIR FREIGHT(POBC)
Branch In-Charge
CMM Trade links Pvt Ltd.
02.2014 - 09.2019
- Distribution of P&G
Team Leader
E-Technomat Pvt. Ltd
11.2012 - 01.2014
SLT 2(Senior Level Team)
V Customer
10.2011 - 10.2012
- International BPO
Customer Support Associate
HTMT Global Solution
Bangalore
11.2007 - 08.2009
- Bangalore
Timeline
Regional Lead
The Professional Couriers
02.2023 - Current
Team Lead
NTEX Transportation Pvt Ltd.(ElasticRun)
02.2022 - 08.2022
Area Lead
NTEX Transportation Pvt Ltd.(ElasticRun)
02.2022 - 02.2023
Branch /Warehouse Lead
Growever Logistics Pvt. Ltd
10.2019 - 12.2022
Branch In-Charge
CMM Trade links Pvt Ltd.
02.2014 - 09.2019
Team Leader
E-Technomat Pvt. Ltd
11.2012 - 01.2014
SLT 2(Senior Level Team)
V Customer
10.2011 - 10.2012
Customer Support Associate
HTMT Global Solution
11.2007 - 08.2009