HEMLATA SHARMA
Noida
Summary
Solution Consultant with 8+ years of experience across digital lending, banking, B2B SaaS platforms, and enterprise solution consulting. Strong expertise in embedded finance solutions, product solutioning, BRD creation, presales, RFP response, and end-to-end ownership from discovery to closure.
Proven track record of:
- Designing credit and lending solutions for unbanked and underbanked populations.
- Supporting large enterprises and government clients (PSUs, GCC, state government).
- Closing high-value deals (₹10+ Cr single deal, ₹45+ Cr 10-year TCV).
- Consulting on ServiceNow ITSM, CSM, and ITOM platforms.
Strong at converting client requirements into scalable product solutions, driving cross-functional teams, and enabling sales with business models, demos, and pitches.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Lead Presales
inMorphis Services Private Limited
Noida
06.2025 - 12.2025
- Led consulting and presales solutioning for ServiceNow ITSM, CSM, and ITOM across GCC and large Indian enterprises.
- Conducted comprehensive industry and account research for Maharashtra Government, Punjab National Bank, and various PSUs.
- Designed end-to-end solution architectures and transformation roadmaps aligned with IT mandates for government and enterprises.
- Played a pivotal role in securing one of the largest deals, valued at approximately ₹10 Cr, with a 10-year engagement worth over ₹45 Cr.
- Developed solution decks, product pitches, and business requirement documents addressing customer pain points.
- Collaborated with sales and delivery teams to drive deal closure and formulate long-term account strategies.
Presales Analyst
Damco Solutions Pvt. Ltd
07.2023 - 06.2025
- Collaborated with sales and delivery teams to design AI led tailored solutions for client needs.
- Engaged clients to identify pain points and crafted strategic approaches for challenge resolution.
- Ensured successful deal execution through collaboration with cross-functional teams.
- Achieved sales targets by closing deals and cultivating strong client relationships, driving repeat business.
Associate Manager
Newgen Software
08.2021 - 07.2023
- Facilitated design discussions and innovations with service provider planning team to enhance network solutions.
- Represented Newgen Software across EMEA, APAC, and India for banking and lending customer interaction, research, presentations, and demonstrations.
- Collaborated with Product Manager, COE Team, Account Manager, and Sales Team to cultivate customer relationships and tailor solutions.
- Defined and developed sales and technical strategies alongside sales representatives to meet client needs effectively.
- Conducted training sessions on banking, lending, and insurance for new employees regarding NewgenONE Platform.
- Managed multiple presales automobile projects, delivering tailored solutions and competitive pricing models based on customer needs.
- Promoted financial literacy through workshops and one-on-one sessions.
Product Analyst
Nucleus Software Exports Ltd.
01.2018 - 08.2021
- Executed collateral management system module, designing and implementing diverse offerings including asset loans and healthcare products.
- Developed customer demographic and cross-functional modules by redesigning corporate and retail identity.
- Managed audit review process, tracking product documentation, and supporting stakeholders through Nucleus Knowledge team and Quality team reviews.
- Engaged existing clients to assess new banking requirements and conducted informative demonstrations.
- Leveraged extensive corporate and retail lending knowledge to enhance product marketing strategies across sectors.
Intern
PUNJAB NATIONAL BANK (H.O)
02.2017 - 05.2017
- Analyzed pre-sanction and post-sanction processes within banking systems.
- Scrutinized audit processes while evaluating due diligence reports, CIR, and credit risk ratings.
- Prepared comprehensive report on asset classification and restructuring strategies.
Education
Post Graduate Program in Management - Finance & Marketing
ICFAI Business School
Gurgaon, Haryana01.2018
Bachelor of Commerce - Accounting & Finance
ST. John's College
Agra, UP01.2015
Skills
- Solution Consulting
- Digital Lending & Embedded Finance
- B2B SaaS Product Solutioning
- Client relationship management
- Retail and Commercial Lending
- Low-Code Automation Platform
- Bid management
- Cloud and SaaS solutions
- Commercial/Technical Proposal
- Product and Solution Demonstration
- Stakeholder & Cross-functional Team Management
Certification
Micro-Certification: Welcome to ServiceNow.
Timeline
Lead Presales
inMorphis Services Private Limited
06.2025 - 12.2025
Presales Analyst
Damco Solutions Pvt. Ltd
07.2023 - 06.2025
Associate Manager
Newgen Software
08.2021 - 07.2023
Product Analyst
Nucleus Software Exports Ltd.
01.2018 - 08.2021
Intern
PUNJAB NATIONAL BANK (H.O)
02.2017 - 05.2017
Post Graduate Program in Management - Finance & Marketing
ICFAI Business School
Bachelor of Commerce - Accounting & Finance
ST. John's College