Hepsiba Margaret K
Narapally
Summary
Dynamic operations leader with a proven track record at ActKidz Pvt. Ltd., excelling in program coordination and process optimization. Adept at enhancing service delivery and fostering team collaboration, I leverage strong problem-solving skills to drive efficiency and elevate student engagement in educational programs. Passionate about creating impactful learning experiences.
Overview
9
9
years of professional experience
Work History
Operations Head
ActKidz Pvt. Ltd.
06.2022 - 04.2026
- Managed end-to-end operations for trainer deployment across partner schools throughout India, ensuring seamless program execution and uninterrupted service delivery.
- Oversaw trainer onboarding, deployment, attendance tracking, scheduling, and day-to-day operational support across multiple locations.
- Monitored trainer allocation and resource utilization to enhance workforce planning and ensure consistent service quality.
- Streamlined operational processes by identifying workflow improvements that enhanced efficiency and reduced service delays.
- Proactively resolved client and operational issues while upholding high standards of customer satisfaction and service delivery.
- Coordinated with school administrators to assess staffing needs and schedule trainers aligned with academic calendars and program requirements.
- Collaborated with recruitment and internal teams to ensure timely fulfillment of trainer requirements for partner schools.
Creative Trainer/Assistant Regional Manager
ActKidz Pvt. Ltd.
01.2020 - 01.2022
- Delivered online theatre-based experiential learning programs to students across three partner schools, enhancing remote learning engagement during COVID-19.
- Planned and conducted engaging virtual classes, adapting learning activities to maximize student participation in an online environment.
- Managed curriculum delivery, attendance, student engagement, and classroom coordination across multiple schools.
- Collaborated with school coordinators, teachers, and parents to ensure continuity of learning and effectiveness of programs.
- Prepared and submitted attendance, progress, and performance reports to school management on a regular basis.
- Maintained accurate documentation and supported smooth communication between schools and the organization.
Creative Movement Specialist / School Head
FitKidz Education Pvt. Ltd.
11.2016 - 03.2019
- Led and mentored a team of five trainers as School Head, ensuring consistent program quality and effective classroom delivery.
- Delivered theatre-based experiential learning programs at Johnson Grammar School to enhance students' creativity, communication, and confidence.
- Coordinated and planned theatre performances to engage students and showcase their talents., student events, and creative workshops, enhancing experiential learning opportunities for students.
- Monitored trainer performance, provided guidance and feedback, and ensured adherence to organizational standards.
- Coordinated academic activities aligned with school schedules and curriculum objectives to support student learning.
- Built and maintained strong relationships with school management, teachers, students, and parents.
- Resolved operational and classroom challenges, fostering a positive and engaging learning environment.
- Updated and managed attendance records to track student participation and engagement., student progress reports, and operational documentation.
Education
B.Tech - Computer Science and Engineering
CVR College Of Engineering
01-2016
Intermediate -
Narayana Junior College
01-2012
S.S.C -
Nalanda Grammar High School
01-2010
Skills
- Operations Management
- Program coordination
- Process optimization
- Data analysis
- Staff training
- Leadership
- Stakeholder engagement
- Team Collaboration
- Problem-Solving
- Communication skills
- Adaptability
- Flexibility
- Graphic Design
Accomplishments
- Best Employee Award – Honored as Best Employee for two consecutive years at ActKidz Pvt. Ltd. in recognition of outstanding performance, leadership, and operational excellence.
- Successfully led and choreographed multiple flash mobs, cultural performances, and school events, demonstrating leadership, team coordination, event planning, and execution skills.
- Participated in inter-college paper presentation competitions, receiving appreciation from the judging panel for presentation and communication skills.
Languages
- English
- Telugu
- Hindi
Personal Information
- Date of Birth: 11/17/94
- Gender: Female
- Nationality: Indian
Projects
Raspberry pi based interactive office visitor system through email, 2 Months
Disclaimer
I hereby declare that all the above mentioned information is true to the best of my knowledge and belief and I bear the responsibility for the correctness of the above mentioned details.
Timeline
Operations Head
ActKidz Pvt. Ltd.
06.2022 - 04.2026
Creative Trainer/Assistant Regional Manager
ActKidz Pvt. Ltd.
01.2020 - 01.2022
Creative Movement Specialist / School Head
FitKidz Education Pvt. Ltd.
11.2016 - 03.2019
B.Tech - Computer Science and Engineering
CVR College Of Engineering
Intermediate -
Narayana Junior College
S.S.C -
Nalanda Grammar High School