Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Languages
Hobbies and Interests
Projects
Timeline
Generic

Hima Chandana

Tirupathi

Summary

Resourceful professional highly skilled in installation and upgrade projects and pre-sales assistance. Team player offering a dynamic personality who cultivates valuable relationships with lucrative clients. Seeking a technical Consultant position with an organization in the public sector.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Analyst III Infrastructure Services

DXC Technology
Banglore
03.2023 - Current

I am working as a Associate professional Service Delivery Coordinator

I am the first point of contact to the Microsoft users

User will either create a ticket or reach us via SNOW virtual agent chat tool.

Troubleshooting user issues remotely

Troubleshooting O365 application and Microsoft VPN troubleshooting and AAD domain join support

Updating group policies and other MS products including network troubleshooting.

Will work towards identifying and fixing issue with SharePoint site

Performing the steps as per the knowledge documents

Also support user with basic hardware and network related issues
Each day, I efficiently manage a workload of 15-20 inquiries, taking ownership of complex tickets by either resolving them directly or routing them to specialized teams for solutions.

I consistently follow established procedures to resolve tickets, uphold quality standards, and exhibit excellent communication skills in my interactions with customers.

I also helping the teams meets while they are requesting for the help as per the process

Education

Bachelor of Science (B.Sc.,) - Biotechnology, Chemistry and Computer Application

SDHR Degree & PG College

Intermediate - Bi.P.C

NRI Arts & Science Jr College

Skills

  • Medical coding
  • Microsoft 365 Office suite
  • Basic C
  • Basic DBMS
  • Basic Web Technologies

Certification

  • Certified by Udemy in Medical Coding ICD-10-CM Diagnosis Code Training
  • Certified by TCS in Soft Skills
  • Certified by TCS in Communication Skills
  • Certified by Naandi Foundation (Mahindra Pride Classrooms) in association with APSSDC in Employability Skills

Accomplishments

  • Secured zonal rank of 474 in 17th National Science Olympiad conducted by SOF
  • Participated in 104th Indian Science Congress
  • Completed Dakshin Bharat Hindi Prachar Sabha exams up to Praveshika

Languages

  • English, Full Professional Proficiency
  • Telugu, Full Professional Proficiency
  • Hindi, Full Professional Proficiency

Hobbies and Interests

  • Drawing
  • Listening Music

Projects

Biodiesel Extraction, Extraction of Biodiesel using Cooking Oil. This method uses the instrument called "hot plate stirrer". It is an eco-friendly process.

Timeline

Analyst III Infrastructure Services

DXC Technology
03.2023 - Current

Bachelor of Science (B.Sc.,) - Biotechnology, Chemistry and Computer Application

SDHR Degree & PG College

Intermediate - Bi.P.C

NRI Arts & Science Jr College

Hima Chandana