Hima Chandana
Tirupathi
Summary
Resourceful professional highly skilled in installation and upgrade projects and pre-sales assistance. Team player offering a dynamic personality who cultivates valuable relationships with lucrative clients. Seeking a technical Consultant position with an organization in the public sector.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Analyst III Infrastructure Services
DXC Technology
Banglore
03.2023 - Current
I am working as a Associate professional Service Delivery Coordinator
I am the first point of contact to the Microsoft users
User will either create a ticket or reach us via SNOW virtual agent chat tool.
Troubleshooting user issues remotely
Troubleshooting O365 application and Microsoft VPN troubleshooting and AAD domain join support
Updating group policies and other MS products including network troubleshooting.
Will work towards identifying and fixing issue with SharePoint site
Performing the steps as per the knowledge documents
Also support user with basic hardware and network related issues
Each day, I efficiently manage a workload of 15-20 inquiries, taking ownership of complex tickets by either resolving them directly or routing them to specialized teams for solutions.
I consistently follow established procedures to resolve tickets, uphold quality standards, and exhibit excellent communication skills in my interactions with customers.
I also helping the teams meets while they are requesting for the help as per the process
Education
Bachelor of Science (B.Sc.,) - Biotechnology, Chemistry and Computer Application
SDHR Degree & PG College
Intermediate - Bi.P.C
NRI Arts & Science Jr College
Skills
- Medical coding
- Microsoft 365 Office suite
- Basic C
- Basic DBMS
- Basic Web Technologies
Certification
- Certified by Udemy in Medical Coding ICD-10-CM Diagnosis Code Training
- Certified by TCS in Soft Skills
- Certified by TCS in Communication Skills
- Certified by Naandi Foundation (Mahindra Pride Classrooms) in association with APSSDC in Employability Skills
Accomplishments
- Secured zonal rank of 474 in 17th National Science Olympiad conducted by SOF
- Participated in 104th Indian Science Congress
- Completed Dakshin Bharat Hindi Prachar Sabha exams up to Praveshika
Languages
- English, Full Professional Proficiency
- Telugu, Full Professional Proficiency
- Hindi, Full Professional Proficiency
Hobbies and Interests
- Drawing
- Listening Music
Projects
Biodiesel Extraction, Extraction of Biodiesel using Cooking Oil. This method uses the instrument called "hot plate stirrer". It is an eco-friendly process.
Timeline
Analyst III Infrastructure Services
DXC Technology
03.2023 - Current
Bachelor of Science (B.Sc.,) - Biotechnology, Chemistry and Computer Application
SDHR Degree & PG College
Intermediate - Bi.P.C
NRI Arts & Science Jr College
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