Hima Mal
Business Head
New Delhi,DL
Summary
Experienced Business Head with over 18 years of experience in Business generation, Outreach, Negotiation and Operations. Excellent reputation for resolving problems and improving customer satisfaction. Recognized consistently for excellence in performance and contributions in education industry. Strengths in crisis management and reliability backed by excellent Negotiation skills.
Always enthusiastic to contribute to team success through hard work, attention to detail and organizational skills. Clear understanding of processes involved in work plan, monitoring and training involved in completing any project. Motivated to learn, grow and excel in education industry.
Highly motivated with adaptive solutions to departmental needs. Flexible administrator of Customer Relationship Management systems (CRMs) to facilitate favourable customer alliances.
Overview
11
11
years of post-secondary education
30
30
years of professional experience
Work History
Head- Sales and Business
EdTerra Edventures Pvt Ltd
New Delhi, Delhi
10.2009 - Current
- Part of startup team and Sr. Management since 2009
- Responsible for complete functioning of Sales and operations; from book to bill cycle as well as QC
- Responsible for new business generation with marketing initiatives and strategic plans.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit. Proved successful working within tight deadlines and fast-paced atmosphere.
- Worked on continuous improvement plan for team by generating suggestions, engaging in problem-solving activities to support teamwork.
- Streamlined operational efficiencies by streamlining delivery, execution, processes and procedures.
- Devised SWOT analysis to create and execute business plan.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Negotiated and closed long-term agreements with new clients.
- Collaborated with company departments to develop new strategies to capitalize on emerging customer and market trends.
- Hired, developed and promoted successful company sales and account management personnel into leadership positions to drive company growth.
- Fostered collaborative working environment despite cultural differences and often geographical barriers.
Regional Manager- Sales
EF Education
New Delhi, Delhi
07.2007 - 10.2009
- Startup hire and part of core team.
- Delivered 20Cr and 550 signups from top schools in India for educational programs outside India. Star sales performer for two years.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Managed team of 07 direct reports. Assessed each location's individual and team performances, analyzing data trends to determine best methods to improve sales results.
- Contacted key accounts regularly and achieved high satisfaction scores by routinely re-assessing needs and resolving conflicts
- Built and maintained relationships with new and existing clients while providing high level of expertise.
Academic Coordinator- Senior School
New Era Public School
New Delhi, Delhi
06.1996 - 06.2007
- Academic coordinator for class xi and xii ( 2002-2007)
- House Mistress (1996 - 2006)
- Responsible for Old school students Association.
- Worked on setting up Annual time table for teaching staff with team.(2001-2003)
- Assistant Head examiner for CBSE board exam evaluation (6 years).
- Interschool events incharge (1998-2005). Organized mega events wherein more than 50+ schools participated and invited top leader like Dr. Manmohan Singh and Mr. Arun Jaitley to interact with students.
- Met firm deadlines while applying result-driven and goal-oriented methodology to teaching initiatives.
- Efficiently managed day-to-day educational operations, including lesson planning, student guidance, curriculum implementation and remedial/improvement plan..
PGT Economics
Ahlcon Public School, Mayur Vihar
New Delhi, Delhi
07.1994 - 02.1996
- Economics teacher for classes XI and XII
- Collaborated with teachers for lesson plan preparation. Created lesson materials, visuals and digital presentations to supplement.
- Assessed student assignments to check quality and completeness before submission. Preparation for top scores in board examination.
- Attended training classes, parent and faculty meetings to stay up-to-date on work progress.
Assistant Branch Manager
British School Of Language
New Delhi, Delhi
05.1993 - 06.1994
- Responsible for overall functioning for th branch including revenue generation, team management and marketing
- Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
- Supervised team of 09 branch employees
Program Assistant Intern
USIS
New Delhi, Delhi
05.1991 - 06.1994
- Intern in program office of USIS or American Centre. Coordinated, managed and helped in organising various American programs in India like exhibitions, talks, conferences etc.
- Responsible to expand community engagement and program outreach.
Education
Master of Arts - Economics
07.1997 - 05.1999
Bachelor of Arts - B. A. Economics Hons
07.1989 - 06.1992
B. ED - Education
08.1994 - 06.1999
Post Graduate Diploma - Post Graduate Diploma in Personnel Management
07.1992 - 06.1993
Skills
New business acquisition & Goal setting
undefinedAccomplishments
- Part of Delegation 0f 11 members team who visited Finland for five day course to understand Finnish education system - Finland.
- Part of 09 member team who visited Berlin for understanding of working of Germany education systems and functioning of city Berlin, History etc
- Part of delegation to Spain to visit educational institutions and networking with Indian Ambassador. Involved collaboration and development as well as overall coordination.
- Part of delegation to understand the US education system and STEAM potential and discussion.
- Collaborated with team in University of California, SAn Diego as research intern for project on product and process patents. Concept of GATS, TRIPS and TRIMS.
- Art of Negotiation: Essential Strategies and Skills- University Of Michigan
Timeline
Head- Sales and Business - EdTerra Edventures Pvt Ltd
10.2009 - Current
Regional Manager- Sales - EF Education
07.2007 - 10.2009
Chaudhary Charan Singh University - Master of Arts, Economics
07.1997 - 05.1999
Academic Coordinator- Senior School - New Era Public School
06.1996 - 06.2007
Annamalai University - B. ED, Education
08.1994 - 06.1999
PGT Economics - Ahlcon Public School, Mayur Vihar
07.1994 - 02.1996
Assistant Branch Manager - British School Of Language
05.1993 - 06.1994
Bhartiya Vidhya Bhawan - Post Graduate Diploma, Post Graduate Diploma in Personnel Management
07.1992 - 06.1993
Program Assistant Intern - USIS
05.1991 - 06.1994
Indraprastha College - Bachelor of Arts, B. A. Economics Hons
07.1989 - 06.1992
Similar Profiles
ADITYA SHARMAADITYA SHARMA
Assistant Manager at EdTerra Edventures Private LimitedAssistant Manager at EdTerra Edventures Private Limited
Lata AgarwalLata Agarwal
DEPUTY MANAGER at Edterra EdventuresDEPUTY MANAGER at Edterra Edventures
Chase SmithChase Smith
Junior Camp Counselor at Stone Canyon Outdoor EdVenturesJunior Camp Counselor at Stone Canyon Outdoor EdVentures