Hi, I’m
Himalaya Sharma
Sr. Advisor 1, Technical In Configuration Manager And Intune In Concentrix, Gurgaon.
Gurgaon
Summary
Accomplished Technical Support Executive with a proven track record at TelePerformance, enhancing customer satisfaction and streamlining processes. Skilled in SCCM & Intune advisory and known for exceptional communication abilities. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Currently focused on nourishing SCCM & Intune skills to provide high-value inputs for continuous improvement and mutual growth.
Overview
3
years of professional experience
1
Certification
Work History
TelePerformance
Technical Support Executive in Microsoft Process
01.2022 - 02.2023
Job overview
- Delivered exceptional technical assistance through both phone and email channels while maintaining professionalism at all times.
- Managed a high volume of tickets in the helpdesk system, consistently meeting or exceeding response time targets.
- Enhanced customer satisfaction by efficiently resolving technical issues and providing exceptional support.
- Streamlined troubleshooting processes for faster resolution for Windows & Office 365 issues.
- Helped resolving purchase & billing issues for Microsoft products & licenses for Microsoft 365 & Windows.
Concentrix
Sr Advisor 1, Technical Support in Microsoft
04.2023 - Current
Job overview
- Mentored junior advisors, fostering professional development and enhancing overall team performance.
- Enhanced client relationships by providing strategic advice and guidance on SCCM & Intune configurations and maintenance.
- Optimized server performance by fine-tuning configuration settings and implementing best-practice guidelines.
- Reduced time spent on manual tasks by creating PowerShell scripts for automation of common administration duties.
- Assisted in the integration of third-party tools with SCCM, providing additional functionality and improved user experience.
- Developed training materials and conducted workshops for team members to improve their understanding of SCCM functionality.
- Maintained accurate asset records by regularly reviewing device collection memberships within SCCM console.
- Resolved technical issues promptly, minimizing impact on end-users and maintaining high levels of customer satisfaction.
- Assisted in migration projects, successfully transitioning systems from older platforms to newer technologies without disruption to business operations.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Diagnosed and executed resolution for network and server issues.
Education
Jagadguru Ramanandacharya Rajasthan Sanskrit UniveJaipur, Rajasthan
Bachelor Of Education from Teaching English/Sanskrit As A Second Language
02.2022
Vardhaman Mahaveer Open University, KotaJaipur, Rajasthan
RS-CIT from Information Technology
10.2018
Central Sanskrit University, New Delhi Jaipur, India
Bachelor Of Arts from English Language And Literature
06.2018
Skills
Strategic planning
Languages
Hindi
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
Sanskrit
Upper intermediate (B2)
French & Dutch
Beginner (A1)
Certification
Company's internal certifications & trainings related SCCM & Intune completed with high grades.
Interests
Singing
Guitar playing
Traveling
Reading
Timeline
Sr Advisor 1, Technical Support in Microsoft
Concentrix
04.2023 - Current
Technical Support Executive in Microsoft Process
TelePerformance
01.2022 - 02.2023
Jagadguru Ramanandacharya Rajasthan Sanskrit Unive
Bachelor Of Education from Teaching English/Sanskrit As A Second Language
Vardhaman Mahaveer Open University, Kota
RS-CIT from Information Technology
Central Sanskrit University, New Delhi
Bachelor Of Arts from English Language And Literature
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