Summary
Overview
Work History
Education
Skills
Languages
Certification
Interests
Timeline
Hi, I’m

Himalaya Sharma

Sr. Advisor 1, Technical In Configuration Manager And Intune In Concentrix, Gurgaon.
Gurgaon
Himalaya Sharma

Summary

Accomplished Technical Support Executive with a proven track record at TelePerformance, enhancing customer satisfaction and streamlining processes. Skilled in SCCM & Intune advisory and known for exceptional communication abilities. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Currently focused on nourishing SCCM & Intune skills to provide high-value inputs for continuous improvement and mutual growth.

Overview

3
years of professional experience
1
Certification

Work History

TelePerformance

Technical Support Executive in Microsoft Process
01.2022 - 02.2023

Job overview

  • Delivered exceptional technical assistance through both phone and email channels while maintaining professionalism at all times.
  • Managed a high volume of tickets in the helpdesk system, consistently meeting or exceeding response time targets.
  • Enhanced customer satisfaction by efficiently resolving technical issues and providing exceptional support.
  • Streamlined troubleshooting processes for faster resolution for Windows & Office 365 issues.
  • Helped resolving purchase & billing issues for Microsoft products & licenses for Microsoft 365 & Windows.

Concentrix

Sr Advisor 1, Technical Support in Microsoft
04.2023 - Current

Job overview

  • Mentored junior advisors, fostering professional development and enhancing overall team performance.
  • Enhanced client relationships by providing strategic advice and guidance on SCCM & Intune configurations and maintenance.
  • Optimized server performance by fine-tuning configuration settings and implementing best-practice guidelines.
  • Reduced time spent on manual tasks by creating PowerShell scripts for automation of common administration duties.
  • Assisted in the integration of third-party tools with SCCM, providing additional functionality and improved user experience.
  • Developed training materials and conducted workshops for team members to improve their understanding of SCCM functionality.
  • Maintained accurate asset records by regularly reviewing device collection memberships within SCCM console.
  • Resolved technical issues promptly, minimizing impact on end-users and maintaining high levels of customer satisfaction.
  • Assisted in migration projects, successfully transitioning systems from older platforms to newer technologies without disruption to business operations.
  • Resolved issues and escalated problems with knowledgeable support and quality service.
  • Diagnosed and executed resolution for network and server issues.

Education

Jagadguru Ramanandacharya Rajasthan Sanskrit Unive
Jaipur, Rajasthan

Bachelor Of Education from Teaching English/Sanskrit As A Second Language
02.2022

Vardhaman Mahaveer Open University, Kota
Jaipur, Rajasthan

RS-CIT from Information Technology
10.2018

Central Sanskrit University, New Delhi
Jaipur, India

Bachelor Of Arts from English Language And Literature
06.2018

Skills

Strategic planning

Languages

Hindi
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
Sanskrit
Upper intermediate (B2)
French & Dutch
Beginner (A1)

Certification

Company's internal certifications & trainings related SCCM & Intune completed with high grades.

Interests

Singing

Guitar playing

Traveling

Reading

Timeline

Sr Advisor 1, Technical Support in Microsoft

Concentrix
04.2023 - Current

Technical Support Executive in Microsoft Process

TelePerformance
01.2022 - 02.2023

Jagadguru Ramanandacharya Rajasthan Sanskrit Unive

Bachelor Of Education from Teaching English/Sanskrit As A Second Language

Vardhaman Mahaveer Open University, Kota

RS-CIT from Information Technology

Central Sanskrit University, New Delhi

Bachelor Of Arts from English Language And Literature
Himalaya SharmaSr. Advisor 1, Technical In Configuration Manager And Intune In Concentrix, Gurgaon.