Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

HIMANI Narula

Faridabad

Summary

Results-driven E-commerce Operations Lead with extensive experience managing high-traffic, production app and websites. Skilled in streamlining operations, optimizing performance, and resolving critical issues under pressure. Committed to delivering seamless digital experiences and operational excellence.

Overview

6
6
years of professional experience

Work History

Ecommerce Lead Site Operations

Maison D' Auraine
Gurugram
12.2024 - Current
  • Conducted system analysis and testing to pinpoint technical issues and inefficiencies.
  • Led operations for high-traffic e-commerce platform, ensuring 24/7 uptime and seamless customer experience.
  • Oversaw daily site operations, maintaining high uptime and optimizing load times.
  • Designed and executed dynamic coupon strategies to boost sales and engage customers.
  • Coordinated cross-functional teams to facilitate smooth execution of campaigns and site updates.
  • Configured product catalogs across multiple shopping cart applications, including Magento.
  • Streamlined processes through software tools to enhance overall performance.
  • Created accurate product listings via Uni-commerce, ensuring precise descriptions and pricing.

App Content Lead

Appinventiv
Noida
01.2021 - 12.2024
  • Orchestrated operations for Hardee's and KFC apps across seven countries: UAE, Saudi Arabia, Kuwait, Egypt, Qatar, Oman, and Bahrain.
  • Managed live app content with Magento, including product additions and promotional campaigns.
  • Utilized Software Development Kit (SDK) to implement new features and enhance functionality.
  • Conducted rigorous app testing to ensure superior user experiences.
  • Collaborated with cross-functional teams to align content initiatives with marketing and product development.
  • Worked with app designers and developers to optimize UI/UX for improved content presentation.
  • Resolved price mismatch cases promptly to maintain pricing integrity on Hardee's application.
  • Analyzed data to identify trends in price discrepancies, enabling proactive issue prevention.

Product & Dispatch Executive

Vamani Overseas Private Limited
Faridabad
08.2020 - 01.2021
  • Oversaw product management and order dispatch operations for Just Wines website targeting Australian customers.
  • Utilized Magento versions 1.9 and 2 to manage and update product listings across e-commerce platforms.
  • Managed content presentation across online platforms to ensure seamless product visibility.
  • Created and implemented daily operational vouchers and coupon codes to enhance online shopping experience.

Technical Support Associate

Wipro
New Delhi
08.2019 - 01.2020
  • I have garnered valuable professional experience within the HP process, where I held a position as a Technical Support Specialist focused on HP printers. In this role, I effectively assisted a diverse clientele base located in the United States and Canada, providing expert guidance and solutions for troubleshooting various technical issues.
  • Utilized CDAX TOOL and STERLING for accurate diagnostics of technical issues.
  • Identified and resolved technical challenges through a methodical troubleshooting approach.
  • Assisted in development of training materials for new products and services.
  • Ensured adherence to security policies and procedures throughout support operations.

Education

Bachelor of Technology - Electronics And Communications Engineering

Manav Rachna International University
Faridabad
03-2019

12th - Non-Medical

Vidya Niketan School
Faridabad
03-2015

Skills

  • Ecommerce management
  • Website and app operations
  • Catalog management
  • Magento and Uni-commerce expertise
  • Postman and SDK proficiency
  • Jira project coordination
  • Visual Studio development
  • Order management systems
  • Inventory oversight
  • Quality analysis and assurance
  • Data analysis
  • Content management strategies
  • Coupon strategy execution
  • Team leadership skills
  • Communication proficiency

Accomplishments

  • Interschool chess competition
  • Interschool badminton competition

Timeline

Ecommerce Lead Site Operations

Maison D' Auraine
12.2024 - Current

App Content Lead

Appinventiv
01.2021 - 12.2024

Product & Dispatch Executive

Vamani Overseas Private Limited
08.2020 - 01.2021

Technical Support Associate

Wipro
08.2019 - 01.2020

Bachelor of Technology - Electronics And Communications Engineering

Manav Rachna International University

12th - Non-Medical

Vidya Niketan School

Similar Profiles

CREATE PROFILE
HIMANI Narula