Himanshi Babbar

Managing customer inquiries via email, particularly concerning the Stripe Application, which includes handling payouts, processing refunds, deleting accounts, and addressing account login issues, among others.

Assisting customers in completing their verification requirements as necessary.

Aiding customers in fulfilling their KYC obligations, or advising them on the necessary documentation based on their country's eligibility criteria.

Assisting customers on how to create invoices, subscriptions, and payment links via dashboard.

Detecting, preventing, and managing fraud in real-time.

Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Managed guest inquiries through phone calls, chat, and email, providing assistance regarding their concerns related to hotel bookings in Hopper process.

Addressed guest issues pertaining to bookings, modifications, or cancellations of reservations.

Trained junior associates in various process-related tasks, ensuring consistent quality across the team.

Contacting Booking partners to ensure a seamless check-in and check-out experience for guests.

Addressing user inquiries regarding refunds and reimbursements by coordinating with our partners.