SHERIN SANTHOSH
Senior Process Executive
Bengaluru
Summary
Offering versatile skill set combined with strong desire to learn and grow within process management. Produces effective results by leveraging analytical thinking and organizational strategies. Ready to use and develop problem-solving and process improvement skills
Overview
2
2
years of professional experience
3
3
Languages
Work History
Senior Process Associate
Sagility Healthcare
10.2024 - Current
- Met month-end reporting objectives and deadlines.
- Trained junior associates in various process-related tasks, ensuring consistent quality across the team.
- Supported as Interim QA in the Open Enrollment Season.
- Increased customer satisfaction by promptly addressing concerns and providing effective solutions tailored to their needs.
- Handled provider inquiries related to medical claims status, benefits, and eligibility.
- Explained benefit structures, including co-pay, co-insurance, deductibles, and out-of-pocket limits.
- Reviewed claim details, identified issues, and guided providers on resolution steps.
- Documented all interactions accurately in the CRM and claims management systems.
- Ensured strict adherence to HIPAA and compliance guidelines.
- Consistently met quality, productivity, and accuracy benchmarks.
Psychology Intern
Pratheeksha Counselling Centre
03.2024 - 04.2024
- Conducted intake interviews with new patients, gathering essential background information to inform subsequent treatment planning efforts.
- Remained energetic and demonstrated passion for helping clients by applying active listening.
- Developed and maintained professional rapport with clients, establishing a trusting therapeutic relationship conducive to progress.
- Assisted in the development of psychoeducational materials, enhancing client knowledge and self-awareness around mental health issues.
- Contributed to ongoing research studies, collecting and analyzing data to further the field of psychology.
- Enhanced client understanding of psychological concepts by conducting comprehensive assessments and presenting findings in an accessible manner.
- Worked with educational systems to provide services to students.
Teacher’s Assistant
Govt. School
10.2023 - 11.2023
- Collaborated with colleagues to share best practices, resulting in consistent teaching approaches across multiple classrooms.
- Supported classroom activities, tutoring, and reviewing work.
- Supported the lead teacher in developing curriculum materials, ensuring alignment with state standards and educational objectives.
- Improved student comprehension by implementing innovative teaching methods and incorporating visual aids in lessons.
Education
Bachelor of Arts - English Language And Literature
Acharya Institute of Graduate Studies
Bengaluru, India 04.2001 -
Bachelor of Arts - English Language And Literature
Acharya Institute of Graduate Studies
Bengaluru, India 04.2001 -
Skills
Verbal and written communication
Process documentation
Data entry
Problem-solving abilities
Decision-making
Time management abilities
Team building
Accomplishments
- Supervised team of 12 staff members.
- Achieved Best in efficiency Enforcer for 2 Months
Timeline
Senior Process Associate
Sagility Healthcare
10.2024 - Current
Psychology Intern
Pratheeksha Counselling Centre
03.2024 - 04.2024
Teacher’s Assistant
Govt. School
10.2023 - 11.2023
Bachelor of Arts - English Language And Literature
Acharya Institute of Graduate Studies
04.2001 -
Bachelor of Arts - English Language And Literature
Acharya Institute of Graduate Studies
04.2001 -