Summary
Overview
Work History
Education
Skills
Awards
Timeline
Generic

Himanshu Bora

Bengaluru

Summary

Professional with 7+ experience in Operations, Sales Management and Business Development across diverse industries with a track record surpassing targets and implementing impactful strategies. Proficient in maximizing customer service or support excellence, executing data-driven decision-making, and delivering quantifiable revenue increases through strategic resource management.

Overview

8
8
years of professional experience

Work History

Key Account Manager

Zomato
Surat
05.2024 - Current
  • Acquiring and engaging the right set of restaurants to use Zomato's products and help users and merchants derive maximum value from it.
  • A field intensive role where I help restaurants market, engage and connect with their audience better by selling Zomato products.
  • Effectively search prospective clients and convert sales leads, which could range from take-away joints to 5 Star properties to chains.
  • Manage end-to-end client relationship including pitching, negotiation, contracting, billing/ invoicing, and payment collection, result tracking and troubleshooting.
  • Strategic advertisement optimization for restaurants partners to generate Revenue.

Associate Senior Manager

Think And Learn Pvt Ltd
Bengaluru
10.2022 - 05.2024
  • Developed in-depth, effective, and easily understandable leads, increasing consumer interest and inquiries into products or services by 30%.
  • Analyzed target market behaviors, goals, and preferences to optimize communication strategies, resulting in a 25% increase in consumer engagement.
  • Led, trained, and monitored team members, improving marketing operations efficiency by 40%.
  • Supervised individual and team performance, providing technical knowledge, guidance, and mentoring, whereby increasing 15% in team productivity.
  • Spearheaded the implementation of innovative lead generation techniques, resulting in a 30% increase in qualified leads.
  • Conducted comprehensive market research and trend analysis, informing strategic decisions and contributing to a 20% increase in customer engagement.
  • Implemented new training programs and performance evaluation metrics, leading to a 40% improvement in marketing team efficiency.

Manager

Think And Learn Pvt Ltd
Bengaluru
12.2019 - 09.2022
  • Executed business strategy, driving change through effective relationship management across a wide network of partners, whereby increasing 15% in partner engagement.
  • Provided timely monthly performance reports, ensuring stakeholders were informed promptly, and led the creation and enhancement of SOPs, improving operational efficiency by 25%.
  • Monitored processes and collaborated with sales teams and other departments, resulting in a 10% increase in adaptation to changing trends and procedural advancements.
  • Initiated the collation of customer feedback from diverse channels and analyzed root causes, leading to 20% increase in overall customer satisfaction scores and the implementation of targeted action plans to drive continuous improvement.
  • Resolved customer complaints, achieving a resolution rate of 90% and maintaining high levels of customer satisfaction.

Business Development Associate

Think And Learn Pvt Ltd
Bengaluru
06.2017 - 12.2019
  • Directed major B2C campaigns, exceeding monthly targets in both inside and field sales roles, with a 95% achievement rate.
  • Demonstrated exceptional communication skills and a commitment to continual learning, maintaining a monthly target achievement rate of 90%.
  • Researched and identified prospective clients, resulting in the development and execution of highly effective cold call lists, leading to a 25% increase in conversion rates.
  • Implemented innovative sales strategies, contributing to a 20% increase in overall sales revenue within the first quarter.

Intern

Think And Learn Pvt Ltd
Bengaluru
01.2017 - 06.2017
  • Attained 100% of assigned targets during a three-month internship.
  • Surpassed revenue goals by 20%, leading to the transition to full-time employment.

Education

MBA - Data Science & Analytics

Manipal University
Jaipur
01.2025

B.Tech / BE - Electronics & Telecommunications

College of Engineering
Roorkee
01.2017

Skills

  • Sales Strategy
  • Data Analysis
  • Revenue generation
  • Negotiation Skills
  • Customer Experience
  • Regulatory Compliance
  • Project or Program management
  • Conflict Resolution
  • Strategic planning
  • Product knowledge
  • Reporting management
  • Inside Sales
  • Lead Generation
  • Budget oversight
  • Cross-Selling
  • Customer relationship management
  • Lead generation
  • Account retention

Awards

Consistently achieved a lead quality improvement of 20%, resulting in multiple awards and recognition, including Best Employee of the Month.

Timeline

Key Account Manager

Zomato
05.2024 - Current

Associate Senior Manager

Think And Learn Pvt Ltd
10.2022 - 05.2024

Manager

Think And Learn Pvt Ltd
12.2019 - 09.2022

Business Development Associate

Think And Learn Pvt Ltd
06.2017 - 12.2019

Intern

Think And Learn Pvt Ltd
01.2017 - 06.2017

MBA - Data Science & Analytics

Manipal University

B.Tech / BE - Electronics & Telecommunications

College of Engineering

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Himanshu Bora