HIMESH PAWAR V

* Effectively manage vendor's and client's by maintaining transparent communication, setting clear expectations, ensuring timely follow-ups, and coordinating between internal teams and stakeholders. Implement structured onboarding processes, maintain up-to-date documentation, and proactively address issues to ensure seamless service delivery and long-term relationship success.

* Facilitated new client implementations by coordinating with client SPOCs, collecting required onboarding details, and configuring the platform with standard or customized features as per client requirements.

* Providing comprehensive platform training to newly onboarded clients and vendors, outlining operational guidelines and best practices (do’s and don’ts) to ensure efficient usage and SPOC-level compliance.

* Participated in the installation of MDM (Mobile Device Management) software on devices already deployed at client sites to ensure smooth operations. Enabled remote troubleshooting of device issues using the device IMEI number for quick resolution.

* Generating PO and vendor invoices on a monthly basis based on subscription details, and ensure timely sharing with respective clients and vendors for accurate billing and reconciliation.

* In case of major platform-related quires or issues faced by clients or vendors, conduct on-site visits to understand and resolve concerns through hands-on support and targeted training. Document and share the resolution process with site SPOCs for future reference and knowledge retention.

* Ensured timely resolution of all client-reported issues within the agreed TAT, maintaining high service standards and customer satisfaction.

* Conduct weekly and monthly calls with existing clients to engage proactively, gather feedback, and identify any platform-related issues or concerns for timely resolution.

* Monitoring agreement expiry timelines for existing clients and proactively follow up with stakeholders to ensure timely renewal and execution of new agreements.

* Ensure all necessary troubleshooting steps are performed for non-functional devices, and coordinate the dispatch of replacement devices to clients when required.

* Maintained a detailed client tracker encompassing current/expected headcount, site implementation status, vendor and billing details, and device inventory with accurate device count for operational visibility and reporting.