Himmat Joisar
Mumbai
Summary
- Dynamic professional with extensive experience at DHL Global Forwarding, excelling in pricing and negotiation. Proven track record in customer management and conflict resolution, consistently achieving timely delivery of competitive quotes. Adept at multitasking and fostering client relationships, ensuring satisfaction and operational efficiency in fast-paced environments.
- Resourceful Associate dedicated to mentoring and educating new team members. Thorough resource on internal company policies and procedures. Driven attitude toward providing customer care within business environment.
Overview
12
12
years of professional experience
Work History
Associate
DHL Global Forwarding Freight Shared Services (India)
Mumbai
10.2023 - Current
- Job Profile: Expeditor in the Industrial Project Service Line of DHL Global Forwarding Freight Shared Services (India) LLP. Managed and handled end-to-end processes (supplier to destination consignee) of various projects for three MOTs: Ocean, Express, and Road Freight - Export.
- Maintained records of all incoming, outgoing shipments by creating detailed reports that included shipment origin, destination, route taken and delivery date, time.
- Ensuring timely submission of quotations to customers, maintaining bid TAT, to prevent expiration.
- Liaising with various airlines, trucking companies, and shipping carriers to procure competitive quotes for customers.
- Delivering quotations to customers within the stipulated TAT, catering to diverse MOT requests (Ocean – FCL & LCL, Air, Road, Express).
- Generating quotes for in-gauge shipments, oversized (OOG) cargo, and hazardous (Haz) cargo, sourcing competitive prices from both market sources and internal DHL quoting tools – Quote Shop, Cargo Sphere, Web Cargo, and Rate Cards.
- Soliciting feedback from customers regarding quoted shipments, and conducting daily follow-ups to ensure satisfaction.
- Maintaining comprehensive records of all spot and e-bids quoted, including revenue, win ratio, and profit margins.
- Participating in weekly calls with customers and the UK station to review statistics, address process issues, and strategize for increased awards and wins of quotations.
- Effectively engaging with customers, gathering feedback, and fostering transparent communication to enhance satisfaction.
Associate
Accurate Background India Pvt. Ltd.
Mumbai
06.2022 - 10.2023
- Working on applicants' criminal background check files on a daily basis.
- Solving all the queries of my team members.
- Verifying the list of defaulters and marking internal error.
- Providing an EOD report to the superiors.
Senior Process Associate
Working with DHL Global Forwarding Freight Shared Services (India) LLP
Mumbai
10.2018 - 06.2022
- Preparation of daily reports and sending them to the business partner.
- Tracking and tracing on different carrier websites for shipment milestones monitoring.
- Assigning carriers to the Transport Request as per instructions received from the Control Tower.
- Meeting the daily target and the process TAT (Turnaround Time) with accuracy.
- Interacting with clients for process-related queries to resolve issues through conference calls as well as through email communication.
- Handling multiple processes and getting cross-trained as per business requirements.
- Working on applications: SCI (Supply Chain Integrator), Logis (Shipment Tracking System), Microsoft Excel, Microsoft Word, and Outlook.
- Experience in handling customers like Controllpay, Airbus
Specialist
Sterling talent solutions.
Mumbai
01.2016 - 08.2018
- Working on applicants' criminal background check files on a daily basis.
- Resolved consumer complaints and handled customer queries.
- Provided comprehensive information and coordinated with relevant teams.
- Investigated and resolved errors to ensure customer satisfaction.
- Providing an EOD report to the superiors.
Operations Associate
WNS Global Services PVT LTD.
Mumbai
07.2013 - 01.2016
- Handling two processes at the same time.
- Handling all the major clients' emails and replying to them accordingly with the different types of queries.
- Solving all the queries of my team members related to the process or email.
- Doing quality checking of three processes.
Education
Graduation
Saket College of Arts, Science & Commerce
Kalyan03-2012
HSC
Saket College of Arts, Science & Commerce
Kalyan03-2009
SSC - Mumbai University
RSGKR
KALYAN03-2006
Skills
- Pricing and negotiation
- Excellent communication
- Customer focus and customer representatives
- Time management and leadership skills
- Customer, vendors, freight forwarders, client management, and servicing
- Conflict resolution, troubleshooting, and problem-solving multitasking, document verification, and expediting
Timeline
Associate
DHL Global Forwarding Freight Shared Services (India)
10.2023 - Current
Associate
Accurate Background India Pvt. Ltd.
06.2022 - 10.2023
Senior Process Associate
Working with DHL Global Forwarding Freight Shared Services (India) LLP
10.2018 - 06.2022
Specialist
Sterling talent solutions.
01.2016 - 08.2018
Operations Associate
WNS Global Services PVT LTD.
07.2013 - 01.2016
Graduation
Saket College of Arts, Science & Commerce
HSC
Saket College of Arts, Science & Commerce
SSC - Mumbai University
RSGKR
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