Hi, I’m
Hiten Rana
Quality Analyst
Bhavnagar
Summary
Top-performing Senior Process Associate offering excellent skills in data analysis and team oversight. Pursuing a similar position where a well-qualified individual with an understanding of banking and accounting processes and procedures is highly sought.
Overview
7
years of professional experience
5
years of post-secondary education
5
Certifications
3
Language
Work History
Tata Consultancy ServicesGandhinagar
Senior Process Associate
04.2017 - Current
Job overview
- Met month-end reporting objectives and deadlines.
- Supervised processes to eliminate weak points or bottlenecks in business operations.
- Participated in special projects to increase productivity and make meaningful impact on company and mission.
- Maintained knowledge of industry techniques, methods and equipment to create competitive advantage leading to business growth.
- Supervised team of process associates to enhance accountability, develop professional skills and improve efficiency.
- Performed quality assurance checks on transactions and account actions to assess compliance with state and federal regulations.
- Identified and resolved process issues to drive optimal workflow and business growth.
- Identified modifications to processes and procedures that would promote better efficiency.
- Conducted training and applied change management to achieve desired outcomes.
- Developed standard operating procedures and document workflows to drive current and future processes.
Reliance life insuranceBhavnagar
Sales Manager
02.2016 - 04.2017
Job overview
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.
- Resolved customer issues quickly to close deals and boost client satisfaction.
Education
International School of Management SciencesBangalore
MBA from Financial Management
07.2012 - 04.2014
Bhavnagar UniversityBhavnagar
BBA from Finance
06.2009 - 04.2012
Skills
Calculations and analysis
Awards
- On The Spot Awarded on 30-Mar-2023 & 29-May-2020
- Elevate Wings Awarded on 26-Feb-2023
- Contextual Master Awarded on 23-Jan-2023
- Star of the Month Awarded on 28-Apr-2022, 17-May-2021 & 30-Oct-2018
- Service & Commitment Awarded on 10-Apr-2022 & 10-Apr-2020
- BPS Topaz Go Getter Awarded on 15-Nov-2018
- BPS Champions League - Team Awarded on 23-Aug-2018
Certification
Lean Six Sigma Green Belt
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Business English
04-2023
Xcelerate Warrior Certificate
12-2022
Continuous Feedback Star Certificate
11-2022
ASCENT
09-2022
Lean Six Sigma Green Belt
11-2021
Senior Process Associate
Tata Consultancy Services
04.2017 - Current
Sales Manager
Reliance life insurance
02.2016 - 04.2017
International School of Management Sciences
MBA from Financial Management
07.2012 - 04.2014
Bhavnagar University
BBA from Finance
06.2009 - 04.2012
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