Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Hitesh Bhogilal Patel

Hitesh Bhogilal Patel

Retail-Store Manager
Vadodara

Summary

Proven leader in retail management, adept at inventory control and staff development, with a track record of enhancing team performance and customer satisfaction at Reliance Retail. Skilled in handling customer complaints and safety compliance, consistently achieving positive outcomes. Expert in driving operational excellence, evidenced by significant improvements in efficiency and service levels. Proficient Shift Manager knowledgeable about scheduling, money handling and team management. Adept at handling all areas of operations. Eager to develop and advance professionally into a more challenging position. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Shift Manager

Star Bazaar A Tata & Tesco Enterprise
10.2021 - Current
  • Promoted a positive work environment through open communication and constructive feedback.
  • Tracked receipts, employee hours, and inventory movements.
  • Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
  • Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.

Store Manager

Bansal Super Market
03.2019 - 08.2021
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Assisted with hiring, training and mentoring new staff members.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Rotated merchandise and displays to feature new products and promotions.

Store Manager

Reliance Retail
11.2008 - 02.2019
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Assisted with hiring, training and mentoring new staff members.
  • Completed point of sale opening and closing procedures.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.

Education

Associate of Science -

Vibhag High School
Dabhoi, India
04.2001 -

Skills

Inventory Control

Certification

Work Smart Module

Timeline

Shift Manager

Star Bazaar A Tata & Tesco Enterprise
10.2021 - Current

Store Manager

Bansal Super Market
03.2019 - 08.2021

Work Smart Module

02-2019

Store Manager

Reliance Retail
11.2008 - 02.2019

Associate of Science -

Vibhag High School
04.2001 -
Hitesh Bhogilal PatelRetail-Store Manager