Hrushikesh Gurrala

Experienced operations and strategy professional with a strong background in financial services and merchant operations. Proven track record in identifying operational inefficiencies, supporting sales strategies, and driving process improvements across teams. Key contributions include:

• Operational Loss Analysis: Conducted detailed assessments to identify operational losses resulting from pricing updates in internal systems, ensuring corrective actions were taken to minimize financial leakage.
• Quality and Compliance Reporting: Designed and delivered actionable reports for the quality assurance team to enhance merchant onboarding processes, and banking operations processes will run faster, resulting in improved compliance and reduced rework.
• Process Optimization: Streamlined terminal procurement workflows by identifying bottlenecks and tracking pending cases, significantly improving turnaround times and visibility across the users.
• Sales Incentives & Strategy: Developed and implemented performance-based incentive structures for the sales team, directly influencing motivation and target achievement through data-driven strategies.
• Sales Pipeline & Workforce Planning: Led initiatives to build and monitor robust sales pipelines while simultaneously planning manpower requirements for operations, ensuring alignment between business demand and team capacity.

• Developed a VBA automation tool to update PowerPoint presentations from Excel, significantly improving accuracy, reducing manual errors, and enabling the team to generate more client reports with reduced manpower requirements.
• Performed data analysis on medical datasets for IQVIA, delivering approximately 40 high-accuracy reports monthly, comprising over 800 PowerPoint slides.
• Produced weekly, monthly, and quarterly deliverables focused on promotion and treatment data, ensuring timely and quality insights for stakeholders.
• Created and maintained analysis files using advanced Excel formulas, supporting accurate and efficient data interpretation.
• Provided technical support to the team by resolving automation rejections, enhancing overall workflow efficiency.
• Gained hands-on experience with new tools, such as Q App and the Office Reports Add-in, contributing to the documentation of their pros and cons for broader team adoption.

• Performed end-to-end data analysis on POS status from login through deployment, and transaction management across PAN India, ensuring smooth operational flow, and issue resolution.
• Developed automated daily dashboards and MIS reports, including POS vs. LMS status, CSE approval tracking, deployment readiness, and exception management reports for vertical heads, and regional sales teams.
• Created a Retail Master database by extracting and consolidating data from the LMS and Nasion systems—introducing a first-of-its-kind asset for the organization.
• Acted as a key liaison between sales and operations, managing large volumes of gifting and transactional data, with regular SQL-based data extraction and production-quality analysis.
• Built advanced Excel-based tools, including macros, dashboards with slicers, validation frameworks, and sales activity trackers—enhancing decision-making and operational efficiency.
• Led initiatives such as CUG program creation, BRD documentation, and process optimization for client activation and billing validation on national-level gift card execution projects.
• Actively involved in gift card product management, analyzing usage data, transaction trends, and customer behavior to support product improvements and strategic planning.