Humera Ansari
Ahmedabad
Summary
Detail-oriented Business Analyst with 2+ years of experience in delivering digital, AI-driven, and enterprise solutions across Government, Healthcare, Banking, Finance, Real Estate, and Nonprofit domains. Proven expertise in requirements elicitation, stakeholder management, BRD/FRD/FSD documentation, RTM, and UAT, with a strong ability to translate complex business needs into actionable functional requirements. Experienced in Agile/Scrum environments, collaborating with cross-functional teams to deliver high-impact chatbot, web, and mobile solutions. Recognized for bridging business objectives with technical execution, driving process improvements, and ensuring on-time, high-quality delivery.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Business Analyst
Streebo Solutions
Ahmedabad
09.2023 - Current
- Worked at Streebo, a global AI and digital transformation company delivering enterprise solutions in partnership with IBM, Google, and Amazon.
- Led end-to-end business analysis activities, including stakeholder workshops, requirement elicitation, and scope definition across Government, Healthcare, Banking, Finance, Nonprofit, Real Estate, and E-commerce domains.
- Authored and maintained BRDs, FRDs/FSDs, CRFs, RTMs, and detailed user stories, ensuring traceability from business requirements to final delivery.
- Acted as a bridge between business stakeholders and technical teams, translating complex business needs into clear, actionable functional requirements.
- Supported delivery of AI-driven chatbot, web portal, and mobile application solutions, improving self-service adoption, operational efficiency, and customer engagement.
- Designed process flows, workflows, wireframes, and chatbot conversation flow diagrams (CFDs) using Balsamiq, MS Visio, and Excel to support UI/UX and development teams.
- Applied Agile/Scrum methodologies, facilitating daily stand-ups, sprint planning, retrospectives, and backlog grooming using JIRA and Trello.
- Led User Acceptance Testing (UAT) by preparing test scenarios and test cases, coordinating business validation, and ensuring solutions met functional and acceptance criteria.
- Partnered with cross-functional teams to identify gaps, manage change requests, and drive continuous process improvements, reducing turnaround time by 30% through standardized documentation.
- Utilized Excel for data analysis and reporting, supporting analytics dashboards and enabling data-driven business decisions.
- Contributed to high-impact client implementations, including:
City of Markham, Canada – Municipal AI FAQ chatbot handling 80%+ citizen queries, reducing service desk dependency.
Dental Health Care, USA – Appointment and FAQ chatbots reducing call volumes by 35% and missed appointments by 25%. - Consistently recognized for stakeholder communication, requirement clarity, and on-time delivery, ensuring business goals were met through structured analysis and execution.
- Successfully delivered chatbot and analytics dashboard solutions across Government, Healthcare, and Nonprofit sectors, increasing user engagement and data-driven decisions.
Education
MBA - Project Management
Jain University
Bengaluru, Karnataka01-2027
PGDBA - IT Management
MIT Alandi
Pune, Maharashtra11.2025
M.Com - Accounting
Gujarat University
Ahmedabad, Gujarat04-2025
B.Com - Accounting
Gujarat University
Ahmedabad, Gujarat05.2024
Skills
- Requirement elicitation
- Stakeholder communication
- Agile methodologies
- NLP Training
- Process improvement
- Critical thinking
- Business analysis
- User acceptance testing
- Time management
- Customer service
- Team building
- Conflict resolution
- Microsoft office
- Planning
Leadership Experience
Volunteered to mentor junior BAs and interns by providing training on tools, documentation standards, and client communication best practices., Bridged communication between cross-functional teams to ensure clarity and delivery excellence., Managed and coordinated BA tasks across client-facing projects in Government, Healthcare, and NGO domains. Allocated responsibilities, tracked progress, and handled stakeholder communication through structured follow-ups and professional mailing.
Certification
- Customer Excellence Award, Streebo Solutions
- Advanced Excel, Attained proficiency in using Advanced Excel features for business data analysis and reporting.
Languages
English
Advanced (C1)
C1
Hindi
Proficient (C2)
C2
Gujarati
Intermediate (B1)
B1
Timeline
Business Analyst
Streebo Solutions
09.2023 - Current
MBA - Project Management
Jain University
PGDBA - IT Management
MIT Alandi
M.Com - Accounting
Gujarat University
B.Com - Accounting
Gujarat University