Humera Nousheen
Process Associate
Hyderabad,TG
Summary
Reliable professional with experience in optimizing administrative and operational processes. Proven ability to manage multiple projects and prioritize tasks to meet deadlines.
Overview
4
4
years of professional experience
2020
2020
years of post-secondary education
Work History
Process Associate
Genpact India Pvt. Ltd.
11.2022 - Current
- Managed multiple tasks simultaneously, ensuring timely completion of all assignments.
- Communicated effectively with colleagues and supervisors to resolve issues promptly and accurately.
- Identified and resolved process issues to drive optimal workflow and business growth.
- Ensured compliance with regulatory requirements by conducting thorough customer due diligence checks.
- Adjusted end-to-end KYC process needs to align with workforce capabilities.
- Determined customer risk ratings based on analysis and research findings.
- Organized and participated in extracurricular activities that fostered a sense of community and enriched the educational experience for students outside the classroom setting.
- Documented research findings to support risk-based decision-making and resolution to escalated fraud incidents.
- Reviewed approved loan applications to facilitate closing process.
- Provided underwriting expertise to support applicant approval.
- Assisted clients throughout the entire mortgage process, from initial consultation to closing day support.
- Streamlined mortgage application processes for faster turnaround times and higher customer satisfaction rates.
Financial Counsellor, Billing Department
Rajyalakshmi health care
07.2020 - 09.2022
- Maintained accurate documentation of client interactions, assessments, and progress notes for effective case management.
Education
B. Sc (ZMC) -
Saroji Naidu Vanitha Mahavidyalay
Skills
Ability to spot inconsistencies
Critical Thinking
Strong verbal and written communication skills
Process Improvement
Team Incubation
Financial advising
Written and verbal communication
Safety awareness
Regulatory compliance awareness
Critical evaluation
Quality control analysis
Keen problem solver
Report Analysis
Additional Information
Part of backup SME team, Active member of the SPARSH team, Given Idea project for the process, High productivity and quality
Languages
English
Hindi
Telugu
Timeline
Process Associate
Genpact India Pvt. Ltd.
11.2022 - Current
Financial Counsellor, Billing Department
Rajyalakshmi health care
07.2020 - 09.2022
B. Sc (ZMC) -
Saroji Naidu Vanitha Mahavidyalay