HUNNY DEV
Delhi,DELHI
Summary
Experienced Deputy Manager focused on enhancing operational efficiency and delivering outstanding customer service. Expertise in process training, improvement, and problem-solving to drive quality products and effective solutions. Proven track record in optimizing operations and achieving exceptional results.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Deputy Manager
Xceedance Consulting India Pvt Ltd
Noida
04.2024 - Current
- Client Solutions: Serve as the primary point of contact for client requirements, offering tailored solutions and identifying additional value-added services.
- Process Enhancement: Actively engage in initiatives aimed at refining processes to improve efficiency and effectiveness across teams.
- Team Support: Foster a supportive environment by addressing team needs and providing mentorship.
- Onboarding & Training: Guide new hires through the onboarding process and company policies, ensuring a smooth transition into the organization.
- Talent Acquisition: Conduct initial screening interviews to identify and attract qualified candidates who align with the company's values and goals.
Assistant Manager
Xceedance Consulting India Pvt Ltd
Noida
04.2022 - 03.2024
- Team Management: Actively engaged in overseeing team dynamics, collaborating with reviewers and analysts to address concerns and implement effective solutions.
- Client Relations: Handled client calls and communicated process updates to ensure transparency and alignment within the team.
- Operational Supervision: Managed daily operations, including scheduling shifts and assigning duties to optimize team performance.
Senior Analyst
Xceedance Consulting India Pvt Ltd
Noida
07.2018 - 03.2022
- Played a crucial role in ensuring quality control in production.
- Provide feedback to analysts and resolve their doubts.
- Used to manage production allocation.
- Base Rating Production.
Analyst
Xceedance Consulting Indian Pvt Ltd
04.2017 - 06.2018
- I was responsible for analyzing insured documents to extract important information such as exposure and losses, and then compiling that data into a template along with observations and concerns.
- Rolling Up Claims.
Data Analyst
Xceedance Consulting Indian Pvt Ltd
11.2015 - 03.2017
- As a data analyst, I was managing claims files, converting them into an Excel file, sort them as per the process requirements.
- Expert user of Able2Extract.
- Closely monitor claim description and bifurcating them into the different lines of business (like AL, GL, and WC).
Education
Bachelor of Arts -
Bhim Rao Ambedkar College, Delhi University
New Delhi 05.2013 - 06.2016
Skills
Leadership
Troubleshooting & Problem Solving
Developing Skills
Effective Time Management
Decision-making capabilities
Operations Management
Accomplishments
- Pat On The Back Award in 2020
- Business Insurance Solutions Champs in 2022
- Pinnacle Award in 2023
Additional Information
New KPI Parameters: To encourage team production and
accuracy, we build more efficient KPI parameters.
Submission Details Tool: In the past, we were used to sending account
submission details manually; however, to solve the problem, we built the
submission details tool.
Languages
Hindi
Bilingual or Proficient (C2)
English
Advanced (C1)
Certification
320 Insurance Certification from The Institute
Timeline
Deputy Manager
Xceedance Consulting India Pvt Ltd
04.2024 - Current
Assistant Manager
Xceedance Consulting India Pvt Ltd
04.2022 - 03.2024
Senior Analyst
Xceedance Consulting India Pvt Ltd
07.2018 - 03.2022
320 Insurance Certification from The Institute
06-2017
Analyst
Xceedance Consulting Indian Pvt Ltd
04.2017 - 06.2018
Data Analyst
Xceedance Consulting Indian Pvt Ltd
11.2015 - 03.2017
Bachelor of Arts -
Bhim Rao Ambedkar College, Delhi University
05.2013 - 06.2016
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