Summary
Overview
Work History
Education
Skills
Accomplishments
PERSONAL DETAILS
Timeline
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Hussain Khan

Vellore

Summary

Results-driven Process Delivery Specialist at IBM with expertise in data validation and customer service. Proven track record in enhancing reporting visibility through SharePoint and resolving client queries effectively. Skilled in batch processing and training team members, fostering a culture of knowledge sharing and operational excellence.

Overview

3
3
years of professional experience

Work History

Process Delivery Specialist

IBM
Chennai
05.2022 - Current
  • Receive and process requests from SPA emails for batch validation, ensuring accuracy and efficiency.
  • Verify batch data in Key Master, ensuring all information is complete and error-free.
  • Handle requests from the PepsiCo distributor team, addressing their concerns, and resolving issues in a timely manner.
  • Process batch volumes and validate entries in SIPS, ensuring seamless transaction flow.
  • Download and utilize SharePoint reports to create periodic Override Reporting, enhancing visibility.
  • Resolve client queries by providing actionable, customer-focused solutions.
  • Conduct training sessions to enhance team knowledge, and ensure consistency in process execution.

Education

Bachelor of Commerce - B.Com

C. Abdul Hakeem College
Melvisharam
01.2019

Higher Secondary Certificate - HSC

Konavattam Govt Higher Secondary School
01.2016

Secondary School Leaving Certificate - SSLC

Konavattam Govt Higher Secondary School
01.2014

Skills

  • Data validation: Key master, SIPS
  • Reporting tools: SharePoint, override reporting
  • Software: MS Office (Excel, Word, PowerPoint, Outlook)
  • Process management: batch processing, data entry
  • Customer service: query resolution, client communication
  • Training and development: process knowledge sharing

Accomplishments

  • Awarded 'Best Performer' for September 2022, August 2023, and September 2024 for outstanding performance in the role
  • Recognized with Blue Points for consistently achieving team goals and maintaining high customer satisfaction rates

PERSONAL DETAILS

  • Father's Name: Basheer Khan
  • Date of Birth: May 21, 1998
  • Marital Status: Single
  • Languages Known: English, Urdu, Tamil, Hindi

Timeline

Process Delivery Specialist

IBM
05.2022 - Current

Bachelor of Commerce - B.Com

C. Abdul Hakeem College

Higher Secondary Certificate - HSC

Konavattam Govt Higher Secondary School

Secondary School Leaving Certificate - SSLC

Konavattam Govt Higher Secondary School

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