I. Rajesh
Hyderabad
Summary
Over all 8+ years of experience in desktop support seeking a challenging position that allow me to improve, develop and constantly develop motivate myself and contribute towards the organizational and professional goals. Always keen to learn new technologies and looking forward taking higher roles in the cloud platform.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Enterprise Support Technician
ICE Data Services Private Limited (Hyderabad)
04.2019 - Current
- As EnterPrise support technician will be the first point of contact for incoming technical service calls and emails.
- Provided technical support to customers via phone, email and remote access applications.
- Unlock or reset password for user accounts related to azure active directory and on prem directory after verifying the user identity.
- Resolve issue related to outlook, and also guide the user in adding the sharing the mail box and guide the user in reporting phishing emails received by user
- Guiding the users in configuring the RSA accounts. For connecting to vpn, and also for logging in to the other applications related to citrix.
- unlocking the RSA account after checking the user identity and guiding the user in resetting the RSA pin based on the requirement.
- guiding the users in configuring the email and teams applications in mobile using intune configuration.
- RESET MFA for the users and guiding the user in reconfiguring the MFA using the portal (https://aka.ms/MFAsetup).
- Installing the applications on the user machine as per the requirement.
- Trouble shooting the basic network issues.
- configuring the shared and network printers on user machines.
- Helping the other technicians in resolving the issues. if he got struck on any call\ or ticket.
- Training the new technicians joined in my with the process.
- creating the knowledge articles related to new issue and making sure they are updated in the portal.
Senior EUS Engineer
Micro land LTD (TATA AIG General Insurance LTD)
06.2015 - 10.2018
- Worked as Senior EUS Engineer for TATA AIG General Insurance Company LTD, responsible for closing incidents and requests, asset management, problem management, vendor management, troubleshooting hardware problems, providing support for applications and network, and configuring VPN.
- Training new joiners with the process.
- Asset Management: Need to ensure proper IMAC (install, move, add, changes) is maintained for all the it assets related to my branches (12 branches including AP and Telangana).
- Problem Management: Ensure ticket is logged for every incident and request and to check whether the repeated calls have been raised for same problem. And to solve the incident/ request by coordinating with the respective team if necessary.
- Vendor Management: To ensure Vendor Management calls have been sent to respective vendor team and to check whether the call has been closed within the respective time given by the vendor.
- Trouble shooting all hardware related problems related to my branches.
- · Checking whether all the branch links are up and working fine.
- Installing and configuring outlook in user pc and in user mobile through active sync.
- Maintaining client update of antivirus and check the logs for threats.
- Removing and Adding systems and laptops in Symantec AV console.
- Checking whether all the GUP servers to my location are up and up to date.
- Configuring vpn to users through check point mobile software for vpn access to users.
- Remote desktop and windows remote assistance support to user’s in other locations.
- Configuring Dlink dongles to users and checking whether all the applications are working with the Dlink Dongle or not.
Desktop Support Engineer
Dhii Health tech (HDFC Bank)
02.2014 - 03.2015
- Worked as a Desktop Support Engineer for HDFC Bank, responsible for ensuring branch links and servers are working fine, asset management, problem management, vendor management, troubleshooting problems, providing support for applications and network, and configuring Lotus Notes.
- Installed, configured and maintained computer hardware, software and peripherals.
- Troubleshot network connectivity issues for both wired and wireless connections.
- Provided technical assistance to users in person, via phone or email.
- Resolved printer problems remotely or onsite as needed by users.
- Configured user accounts, permissions and passwords according to company policies.
- Disassembled computer systems to troubleshoot and resolve hardware issues.
- checking all the machines are updated with the latest virus definitions.
- Checking whether the GUP servers related to my branches are up and up to date.
Education
Bachelor of Science -
Aditya Degree College, Andhra University
Intermediate -
Sri Chaitanya Junior College, Board of Intermediate Education
SSC -
Durga Prasad Public School, Secondary School of Education
Skills
- Operating Systems: Windows 7, 8, 10
- Technologies - Azure active directory, Exchange online
- Ticketing tools - service desk, service now
- cloud services - Microsoft Azure
Summary Of Qualification
More than 6 Plus years of Experience as a Desktop Support Engineer. Strong background in Windows.
Station
Hyderabad
Hobbies and Interests
- Browsing Net
- Listening Music.
Disclaimer
I hereby declare that the above mentioned information is true to the best of my knowledge and I bear the responsibility for the corrections of the above mentioned particulars.
Certification
- Certificate on CEH
Timeline
Enterprise Support Technician
ICE Data Services Private Limited (Hyderabad)
04.2019 - Current
Senior EUS Engineer
Micro land LTD (TATA AIG General Insurance LTD)
06.2015 - 10.2018
Desktop Support Engineer
Dhii Health tech (HDFC Bank)
02.2014 - 03.2015
Bachelor of Science -
Aditya Degree College, Andhra University
Intermediate -
Sri Chaitanya Junior College, Board of Intermediate Education
SSC -
Durga Prasad Public School, Secondary School of Education
- Certificate on CEH
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