ILA KASHYAP

Online Order-

• Keep Tracking new upcoming orders on all4organics, Amazon, & Flipkart.
• Set the product's prices, and combo offers according to season/ offers, to comparison with other competitor brands.
• all4organics website new product listing, and content writing.
• Arrange logistic with comparison the prices from all available options (Every Time), and keep track our parcels until its delivered.
• Arrange packaging from sangrur or from Noida.
• Maintain all invoices in hard copy as well of all online & offline order which we get by follow up.

Coordination-

• Keep connected to our existing customer to get their response or reviews, also provide them current offer or schemes. Also handle customer's complaints and get them resolved accordingly, Like delay in delivery, damaged or quality issues.
• Coordination with logistic customer support as require (delaying, damaged, weight discrepancy) Provide them packing detail with video or pictures via mail or online panel.
• Call on every delivered order.
• Coordination with designers team when need any design like product image for website, website banner image, any changes/updating on banners or poster image, pamphlet design, wishing cards, visiting card etc.
• Coordination with outsource developer for technical support, whenever we need any changes on our website or any technical issue raised.

Other Online Portals-

• Price deductions overlook on service charges., and handle their invoices accordingly.

Marketing-

• Exhibitions- follow the complete process from overlook the upcoming event, from booking in the exhibition till the last day, all the arrangements.
• Create the data from the Google for marketing, and sales purpose like Hospitals, Hotels, Gym, Detox and Rehab Centres etc.

Key Responsibilities:

• Quality analysis of the activities and branding.
• Handling MIS of Brand activities report.
• Prepared monthly brand performance status reports.
• Collated, analyzed and documented company’s quarterly and half yearly performance details.
• Analyzing the success of marketing campaigns & creating reports.
• Quality analyst of Calls from the call center on daily basis (Incoming & Outgoing both).
• Co-ordination with colleges for media partnership.

CIRCULATION

• Data entry of circulation new booking to the CRM
• Collect the booking coupons from the marketing executives, and maintained their sales performance on the CRM.