Imran Khan

Seasoned Project Manager with comprehensive experience in leading projects from inception to completion. Skilled in coordinating cross-functional teams, optimizing processes for efficiency, and implementing innovative solutions to complex challenges. Proven ability to deliver projects on time and within budget while maintaining high standards of quality. Demonstrated success in enhancing operational workflows and significantly improving project outcomes through strategic planning and effective communication. Experienced in handling retrospective workshops aiming for continuous improvements. Excellent communication, interpersonal, conflict management and facilitation skills to manage the stakeholders efficiently including the project team and SMEs, ensuring their alignment with Project's objectives.

• ServiceNow Certified Implementation Specialist - IT Service Management, 10/2024
• Azure Fundamentals - AZ900, 08/2024
• ServiceNow Certified System Administrator, 10/2023
• Certified Scrum Product Owner, 12/2022
• Certified Scrum Master, 09/2022
• PMI-PMP Certificate, 11/2020
• ITIL V3 Intermediate Certificate in IT Service Offerings & Agreements, 09/2019
• ITIL V3 Foundation Certification, 11/2013

• Appreciation for ITSM module implementation, 09/2024
• Appreciation for automation savings, 03/2023
• Star Award from customer for inclusiveness, 10/2023
• Onsite transition for IBM, 01/2015
• Manager’s choice award in IBM, 2017
• Silver trophy for SLA management, 11/2013
• Best Team Leader Award, 05/2012
• Best Team Leader Award, 02/2013
• Award for no attrition, 11/2011
• HCL’s Elite ceremony of ‘O2’ program, 02/2011

Notice Period: 90 days (Negotiable)

• Appreciated by customer and Fujitsu higher management for successfully implementing ITSM module and integration with customer’s ITSM tool Jira (Sep 2024)
• Appreciated by Fujitsu higher management for doing automations and saved 13K GBP worth manual efforts of India IT team (first quarter 2023)
• Received Star Award in Oct’23 from the customer for showing inclusiveness (Fujitsu)
• Went onsite (Melbourne) to transition Incident & Change Management processes for IBM in year 2015.
• Recognized by Manager’s choice award in IBM for the practices “putting the client first” & “share expertise” thrice in a row (2017)
• Won silver trophy for SLA management in Nov’13 among several nominations across all HCL centers. This saved cost and added value of 1.8 million dollars in FY 2013.
• Received Best Team Leader Award twice (AMJ’12 & JFM’13) in HCL.
• Awarded for no attrition for consecutive four months (SOND’11) in HCL.
• Got felicitated in the HCL’s Elite ceremony of ‘O2’ program (Feb’11) for the outstanding performance for two consecutive years reviews. This event is to felicitate the outstanding candidate who outperformed in all functions of assignments and has been an OS for two or more consecutive years.