Imran Khan

• DeliveredServiceNowsolutions,includingdevelopments,customizations,and configurations, meeting all project scope, timelines, and budget requirements
  • Skilledinprocessimprovementthroughautomation
  • Achievedacostsavingofapproximately13KGBPbyimplementingprocessautomations,
  significantly reducing manual IT team efforts
  • ExperiencedinimplementingITSMmoduleforinternalcustomers
  • ExperiencedinsettingupmonitoringtoolssuchasOpsRamp,Avantraandintegratethem
  with ServiceNow
  • ExperiencedinITSMtoolsintegration,recentlyintegratedServiceNowwithJira
  • ResponsiblefortheexecutionanddeliveryoftheServiceNowapplicationacrossallFujitsu
  GDCs
  • Conductrequirementsgatheringmeetings
  • Developworkplans,sprints,managerisksandissues,facilitatestandupmeetings,sprint
  reviews, retrospectives, project financials, approval, and closure activities
  • Workcloselywithtechnicalconsultantstodeliverthebestproducttothecustomer
  • LedCABmeetingsandexcelledinstakeholder,third-partyvendor,andbudgetmanagement,
  ensuring smooth project execution
  • ResponsibleofmanagingServiceNowregularpatch/upgrades
  • Maintainprojectdocumentation,includinguserstories,sprintbacklogs,andreleaseplans
  • Generatereportsandmetricstoassessprojecthealthandprogress
  • Responsibleforpreparing&sharingweekly/monthlystatusreportsviadashboards,emails
  and SharePoint

CompanyOverview:AfterIBM&Kyndrylspinoff(1stSep2021),Kyndrylisnowaseparate entity taking care of managed infrastructure services business
• SuccessfullymigrateddatafromBMCRemedyincludingtickets,assets&configurationsto ServiceNow and configured it to align with Client's business processes and requirements
• TransitionedIncident&ChangeManagementprocesstoIndiaandarrangedtrainingforthe staff on the new ServiceNow platform to ensure smooth user adoption
• ManageendtoendmigrationlifecyclewhichincludesVM/Servervalidation,migrationtool check, replication, test cutover, Cutover, network config, verify network connectivity, back up config & hand over
• Assessreadinesstomovetocloud
• Skilledinpreparinghighlevelmigrationwaveplans
• Experiencedinpreparingmigrationrunbooks,raisingCRs,organizingandmanagingevents
• Managingendtoendmediumandcomplexprojects,ITandVendorteamsatmultiple
locations of US & Europe in Matrix organization structure
• Ensureknowledgetransfer,IDs&access,andotherrelevantinformationavailabletoteam
• Maintaining100%accuracywhilereportingprojectstatus,milestonesandmanagingfinances
• Leadconferencecallsofrisksandissuediscussion,complianceandqualityassurance
• ExperiencedinProjectManagement&Governance-Complianceandreportsincluding
monthly/weekly progress reports, Risk register, Issue register, Project Highlight report, variance reports, exceptions reports, milestone tracking & milestone charts, dashboards, status reports, business reports, project plans

• Managed leased lines bandwidth upgrade projects for clients such as Fresh & Easy, Target stores, FedEx & Nascar
• More than 500 sites were upgraded during 3yrs duration
• Audits and feedback sessions for Team members
• Maintaining team data and providing regular feedback regarding the achievements/goals aligned with the Client requirements
• All SLA Metrics delivered on “Platinum” service level for consecutive 3 years
• Cost saving, and value add of 1.8 million Dollars in FY 2013
• Framing planning & implementation for business transition & delivery, assessment of business risks and introduce structured approach to achieve & enhance business goals
• Driving teams to consistently deliver all SLA metrics in “Green” by regular guidance & planning
• Effective & optimized resource utilization by cross skilling
• Reducing rework & improving turnaround time, been part of a Six Sigma project
• Mapping business requirements and coordinating in developing and implementing processes in line with pre-set guidelines
• Monitoring the overall functioning of processes, identifying improvement areas and implementing adequate measures to maximize customer satisfaction level
• Conducting internal process audits & process reviews for ensuring strict adherence to the process parameters/systems as per defined guidelines
• Ensuring there would not be any DIE (disconnect in error) for the customer (taking the services down for business customers in error) as that is a huge business loss for them and a penalty for the process of $2300 per circuit