Indermohan Jha
Bijwasan
Summary
Strategic Senior Business Development Associate known for high productivity and efficient task completion. Skilled in market analysis, client acquisition strategies, and relationship management. Excel at communication, negotiation, and leadership to drive business growth and foster lasting partnerships. Committed to leveraging analytical skills and creative problem-solving to achieve corporate objectives. Loyal, tactical team builder, and strategic planner with extensive background in account management. Highly knowledgeable in sector.
Overview
8
8
years of professional experience
Work History
Sr.Business Development Associate
NIVAAN Pain Care
Gurugram
12.2025 - 06.2026
- Collaborated with healthcare professionals to create patient-centered pain management solutions, improving treatment options.
- Increased patient conversion rates by providing effective counseling and streamlining outpatient scheduling.
- Built trust with patients through effective communication, enhancing overall engagement with healthcare services.
- Sales-driven Patient Engagement.
- Developed and maintained relationships with healthcare providers and referral sources.
Brand relationship excustive
Vashi integrated Solutions Pvt ltd
Mumbai
12.2023 - 12.2025
- Managed sales Process for electrical and industrial Cables & Wires B2B Clients
- Conduct demonstrations presentations,and client meetings to understand and meet customer requirements
- Utilized CRM software to track leads,sales activities,and manage customer inquiries
- Taken 100 calls plus Everyday day & converted a customer
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Customer Service Representative
Iifl insurance broker
mumbai
10.2021 - 10.2023
- Assisted with administrative workflows and client service operations
- Managed customer inquiries regarding insurance policies and claims.
- Provided support in processing policy applications and renewals.
- Resolved customer complaints by identifying issues and implementing solutions.
- Maintained accurate records of customer interactions and transactions.
- Utilized CRM software to track customer interactions and ensure follow-up actions.
- Answered customer inquiries and provided accurate information regarding products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed strong customer relationships to encourage repeat business.
Customer Care Representative
Teleperformance global service pvt ltd
Mumbai
05.2018 - 10.2023
- Handled outbound calls and generated leads
- Pitched products, closed sales, and maintained customer relationships
- Worked consistently to achieve sales targets
- Documented customer interactions accurately in the company's CRM system.
- Maintained up-to-date knowledge of products and services for effective support.
- Answered customer inquiries over the phone and via email.
- Resolved customer complaints promptly and professionally.
- Provided accurate, valid, and complete information to customers.
- De-escalated customer issues with proven conflict mediation and problem-solving abilities.
- Delivered customer support to high call load each shift.
- Utilized problem-solving techniques such as root cause analysis to identify recurring issues that could be addressed proactively.
Education
Graduate Certificate - Commerce
Matoshri College
Mumbai06-2018
HSC -
Modern English High School
Mumbai04-2012
SSC -
Model English High School
Mumbai04-2009
Skills
- Patient engagement
- Sales strategies
- Relationship management
- CRM utilization
- Pain management solutions
- B2B sales
- Problem solving
- Product expertise
- Cross-selling
- Direct sales
- Customer satisfaction
- Active listening
- Conflict resolution
- CRM software
- Customer relationship management
Languages
English
Intermediate (B1)
B1
Hindi
Intermediate (B1)
B1
Marathi
Intermediate (B1)
B1
Timeline
Sr.Business Development Associate
NIVAAN Pain Care
12.2025 - 06.2026
Brand relationship excustive
Vashi integrated Solutions Pvt ltd
12.2023 - 12.2025
Customer Service Representative
Iifl insurance broker
10.2021 - 10.2023
Customer Care Representative
Teleperformance global service pvt ltd
05.2018 - 10.2023
Graduate Certificate - Commerce
Matoshri College
HSC -
Modern English High School
SSC -
Model English High School