Summary
Overview
Work History
Education
Skills
Certification
Projects
Training
Hobbies and Interests
Languages
Timeline
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Indrashis Biswas

Indrashis Biswas

Gurgaon

Summary

To be associated with a progressive organization which can provide me with dynamic workspace to extract my inherent skills as a professional and help me develop my aptitude. Also to strive my level best for the success and achieve the objectives of the company

Overview

7
7
years of professional experience
1
1
Certification

Work History

CUSTOMER SUCCESS EXECUTIVE

FIELDASSIST
Gurgaon
11.2024 - Current
  • Facilitated customer onboarding, training, and implementation to ensure seamless adoption.
  • Managed key client relationships as primary point of contact.
  • Analyzed usage data to promote feature adoption and maximize customer ROI.
  • Resolved escalations in collaboration with product and support teams.
  • Conducted regular business reviews to present customer success metrics.
  • Captured customer feedback to inform product enhancements.

CUSTOMER SUCCESS CONSULTANT

MTAP Technologies Pvt Ltd
12.2023 - 10.2024
  • Led customer implementation by providing onboarding guidance, training, and support to ensure smooth product setup and adoption.
  • Acted as a single point of contact for client satisfaction, coordinating between clients, sales, and internal teams.
  • Managed end-to-end account operations, focusing on customer success and short-term growth strategies.
  • Handled escalations and ticketing via Zoho, ensuring resolution within defined TAT.
  • Ensured high customer satisfaction and retention by promptly addressing client issues and concerns.
  • Collected and relayed customer feedback to the product team, contributing to continuous product improvement.

KEY ACCOUNTS EXECUTIVE

Supplylink (Supplynote Fulfillment Services)
07.2022 - 12.2023
  • Managed portfolio of key accounts, serving as primary contact and fostering strong client relationships.
  • Generated customer invoices using Zoho platform and escalated issues via Freshdesk.
  • Resolved customer issues swiftly, ensuring high levels of satisfaction and retention.
  • Negotiated contracts and pricing agreements to secure profitability and favorable terms.
  • Provided guidance, training, and support to onboard new customers effectively.
  • Collected and communicated customer feedback to product development team for enhancement.

GRADUATE ENGINEER TRAINEE

Zenith Industrial Rubber Products Pvt Ltd
07.2018 - 07.2019
  • Responsible for Manpower & production planning on a daily basis.
  • Handling a team of 5-7 members ensuring team management.
  • Working with maintenance team to ensure smooth running of machines.

Education

PGDM - Major in Marketing & Minor in Operations

Pune Institute of Business Management
Pune
09.2021

B. TECH - Mechanical Engineering

College of Engineering & Management
Kolaghat
08.2017

Skills

  • Customer Relationship
  • Product implementation
  • Team collaboration
  • Customer Retention
  • MS Office
  • Team Management
  • Implementation

Certification

  • Google Ads
  • Google Digital Marketing
  • MS Excel
  • Inbound Marketing
  • Content Marketing
  • Email Marketing

Projects

Summer Internship Project, Oriqa Edibles Limited, 05/01/20 - 07/01/20, Project on Digital Marketing & Online Market Research - 'A study to understand the consumer buying behavior via online platform with focus on Edible Spoons'. Winter Internship Project, Berger Paints India Limited, 12/01/19 - 01/01/20, Project on Market Research - 'Understanding the repainting pain points in retail institutes'. Project: Multi Source Power Unit, It is the power generation unit which generates power through Wind Energy, Solar Energy & Tidal Energy.

Training

  • IC Engines Design and Analysis, IIT Delhi, 09/03/14 - 09/05/14
  • Quad Copter Analysis and Designing, 10/04/15 - 10/05/15

Hobbies and Interests

  • Chess
  • Piano & Guitar
  • Music

Languages

  • English
  • Hindi
  • Bengali

Timeline

CUSTOMER SUCCESS EXECUTIVE

FIELDASSIST
11.2024 - Current

CUSTOMER SUCCESS CONSULTANT

MTAP Technologies Pvt Ltd
12.2023 - 10.2024

KEY ACCOUNTS EXECUTIVE

Supplylink (Supplynote Fulfillment Services)
07.2022 - 12.2023

GRADUATE ENGINEER TRAINEE

Zenith Industrial Rubber Products Pvt Ltd
07.2018 - 07.2019

PGDM - Major in Marketing & Minor in Operations

Pune Institute of Business Management

B. TECH - Mechanical Engineering

College of Engineering & Management

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Indrashis Biswas