INDUMATHY VENKATESH
BANGLORE
Summary
Dynamic professional with extensive experience in risk management and customer relationship strategies at Standard Chartered Bank. Demonstrated success in developing effective sales strategies and enhancing compliance measures. Skilled in financial analysis and mentoring, resulting in improved operational efficiency and increased customer satisfaction.
Overview
20
20
years of professional experience
Work History
Branch Head
DBS bank
BANGLORE
09.2024 - Current
- Collaborated across branches to enhance initiatives benefiting all locations.
- Ensured strict compliance with local laws, regulations, and safety standards.
- Developed strategies that increased sales and elevated customer satisfaction.
- Analyzed market trends to uncover growth opportunities.
- Established departmental goals and monitored progress towards achievement.
- Maintained accurate daily transaction records for the branch.
- Implemented cost-saving measures that boosted branch profitability.
SOUTH ZONAL HEAD FOR PCG TEAM
NUVAMA WEALTH INVESTMENT LIMITED
04.2023 - 02.2024
- Maximized sales opportunities through strategic implementation within assigned zone.
- Reviewed financial statements to pinpoint cost-saving measures and funding needs.
- Created detailed reports tracking progress towards business objectives.
- Led customers to desired items while addressing store and merchandise inquiries.
- Evaluated employee performance through regular observation and feedback sessions.
- Maintained organized and current sales areas with effective merchandising and housekeeping practices.
- Analyzed market trends to identify potential avenues for improvement and product expansion.
- Established partnerships with local businesses to enhance community brand awareness.
Branch Operations Manager
HDFC BANK LTD
BANGLORE
08.2022 - 03.2023
- Drove branch profitability by managing and inspiring team members to achieve full potential.
- Coached staff on policies, procedures, and performance enhancement strategies.
- Collaborated with IT department to resolve technical issues in banking systems.
Manger Client Service Retail Banking
Standard Chartered Bank
BANGLORE
09.2021 - 07.2022
- Maintained accurate records for employee attendance, payroll, and vacation requests.
- Coached and mentored team members to enhance job performance and skills.
- Mediated conflicts between employees to facilitate effective resolutions.
- Negotiated contracts with vendors, achieving significant cost reductions.
- Conducted regular one-on-one meetings for performance reviews and constructive feedback.
- Oversaw daily operations to ensure efficiency and uphold quality standards.
- Ensured compliance with relevant laws, regulations, and industry standards.
- Interviewed prospective employees, providing input on hiring decisions to HR.
Clint Coverage Manager - Commercial Banking
Standard Chartered Bank
BANGLORE
01.2018 - 08.2021
- Formulated and executed strategic plans to meet company objectives.
- Developed and implemented effective risk management strategies to mitigate potential issues.
- Resolved customer complaints promptly, preserving brand reputation.
- Monitored staff performance, addressing concerns to enhance productivity.
Branch Operations Risk Manager
Standard Chartered Bank
BANGLORE
09.2014 - 12.2017
- Developed and documented comprehensive risk management systems.
- Identified, assessed, and reported risk management issues to senior leadership.
- Created training programs for staff on risk management processes and best practices.
- Analyzed data from market trends and customer feedback to pinpoint emerging risks.
- Monitored risk assessments, validating findings with industry-specific methodologies.
- Led cross-functional teams in formulating effective risk management policies and procedures.
ASSETS CLINT OFFIER
Standard chartered bank
BANGLORE
03.2005 - 12.2014
- Optimized service opportunities and enhanced communication through daily CRM system usage.
- Organized team-building activities to promote camaraderie and a positive workplace culture.
- Trained and mentored new hires in customer service excellence and CRM software proficiency.
Education
Bachelor of Commerce - MAJORED IN ECONOMICS AND ACCOUNTANCY
MAHARANI AMMANI COLLEGE FOR WOMEN
BANGALORESkills
- Sales strategy development and market analysis
- Risk assessment and management
- Regulatory compliance
- Financial analysis and reporting
- Customer relationship management
- Effective communication skills
- Client servicing
- Leadership excellence
Timeline
Branch Head
DBS bank
09.2024 - Current
SOUTH ZONAL HEAD FOR PCG TEAM
NUVAMA WEALTH INVESTMENT LIMITED
04.2023 - 02.2024
Branch Operations Manager
HDFC BANK LTD
08.2022 - 03.2023
Manger Client Service Retail Banking
Standard Chartered Bank
09.2021 - 07.2022
Clint Coverage Manager - Commercial Banking
Standard Chartered Bank
01.2018 - 08.2021
Branch Operations Risk Manager
Standard Chartered Bank
09.2014 - 12.2017
ASSETS CLINT OFFIER
Standard chartered bank
03.2005 - 12.2014
Bachelor of Commerce - MAJORED IN ECONOMICS AND ACCOUNTANCY
MAHARANI AMMANI COLLEGE FOR WOMEN
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