Ipsita Mohapatra
Hyderabad
Summary
Results-driven Administration and Facility Management professional with over 9 years of experience in corporate and hospitality environments. Expertise in managing administrative processes, coordinating vendors, and ensuring effective office operations. Strong background in front office management, guest relations, and space planning. Focused on maintaining compliance and operational standards while fostering positive relationships with employees, clients, and vendors.
Overview
9
9
years of professional experience
Work History
Facility Executive-soft Service
CBRE South Asia Pvt. Ltd (McDonald's)
Hyderbad
12.2025 - Current
- Housekeeping and Janitorial Management: Supervised daily cleaning operations, maintaining facility standards for cleanliness and hygiene.
- Vendor Coordination: Managed Service Level Agreements (SLAs) with third-party vendors for pest control, waste disposal, landscaping, and cafeteria services, ensuring compliance with quality standards.
- Vendor Coordination: Managing Service Level Agreements (SLAs) for third-party vendors providing pest control, waste disposal, landscaping, and cafeteria services.
- Workplace Experience: Oversaw cafeteria hygiene and food quality alongside front-desk operations, enhancing daily experiences for employees and visitors.
- Reporting and Documentation: Preparing daily, weekly, and monthly reports on service performance, vendor invoices, and consumables inventory.
- Event Support: Coordinated logistics for office events, town halls, and VIP visits, ensuring smooth execution and positive attendee experiences.
Facility Administrator
Macro Asia Private Limited
Hyderabad
10.2023 - 12.2025
- Managed facility operations, enhancing guest relations and coordinating vendor management to ensure seamless service delivery.
- Ensured compliance and effective space planning while leading teams to achieve operational excellence and high client satisfaction.
- Managed day-to-day communication with maintenance contractors and service providers, acting as principal site contact.
- Resolved facilities-related issues promptly, minimising impact on business operations.
- Solved problems and offered solutions to maintain and satisfy facility users.
Guest Relation Executive
Le Meridien
Hyderabad
03.2022 - 07.2023
- As a Guest Relations Executive plays a pivotal role in ensuring that every guest has an exceptional experience during their stay.
- Managed guest interactions, resolved problems, and upheld high service standards to enhance guest satisfaction.
- Guest Interaction: The GRE is often the first point of contact for guests, both before and during their stay.
- Guest Interaction: The GRE is often the first point of contact for guests, both before and during their stay.
- Maintained high levels of guest satisfaction through proactive engagement and personalised service.
- They anticipate guest needs, personalize services, and ensure that all requests are handled promptly and professionally.
- They may arrange special requests such as room upgrades, transportation, and dining reservations.
- Problem Resolution: When guests face issues or complaints, the GRE works to resolve them in a timely and diplomatic manner.
Senior Guest Service Associate
Ginger hotel
Patna
06.2019 - 01.2022
- Experienced Senior Guest Service Associate with strong expertise in front office operations, guest handling, and delivering exceptional hospitality service.
- Proficient in handling guest queries, resolving complaints, managing VIP arrivals, and coordinating with housekeeping and relevant departments for seamless service delivery.
- Managed check-ins/check-outs, room allocation, billing, and daily cash audits, ensuring accuracy and seamless operations.
- Adept at maintaining service standards, handling reservation updates, preparing shift reports, and supporting team members in highdemand environments.
- Enhanced guest satisfaction through proactive problem-solving and collaboration, contributing to overall hotel performance.
- Known for professionalism, communication skills, and the ability to create a welcoming and efficient guest experience.
Guest Service Executive
ginger hotel mumbai
Mumbai
01.2017 - 06.2019
- Provided exceptional guest service through efficient management of check-in, check-out, reservations, and sales, ensuring a seamless experience for all guests.
- Delivered high level of service to customers in effort to build upon future relationships.
- Kept organisation in compliance with regulations and internal requirements.
- Formed and sustained strategic relationships with clients.
Education
Diploma - Hotel Management
Frankfinn Institute
India01-2016
Skills
- Facility Administration
- General Administration
- Administration
- Coordination
- Front Office Management
- Reception
- Guest Services
- Guest Relations
- Reservation
- Telephone operations
- Telephone Handling
- Night Auditing
- Hospitality
Languages
English
Beginner
A1
Hindi
Beginner
A1
Odia
Beginner
A1
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Facility Executive-soft Service
CBRE South Asia Pvt. Ltd (McDonald's)
12.2025 - Current
Facility Administrator
Macro Asia Private Limited
10.2023 - 12.2025
Guest Relation Executive
Le Meridien
03.2022 - 07.2023
Senior Guest Service Associate
Ginger hotel
06.2019 - 01.2022
Guest Service Executive
ginger hotel mumbai
01.2017 - 06.2019
Diploma - Hotel Management
Frankfinn Institute