Isha Sharma
Area Sales Manager
New Delhi,DL
Summary
Results-driven management professional with strong focus on team collaboration and achieving goals. Proven track record of effective leadership, operational efficiency, and adaptability in dynamic environments. Skilled in strategic planning, process optimization, and fostering productive team cultures. Known for reliability and flexibility in meeting changing needs.
Overview
13
13
years of professional experience
Work History
Area Manager - Gold Loan
HDB Financial Services
07.2023 - Current
- Managed the Gold Business of Delhi/NCR and other Cross Sell Products like (PL, Insurance, etc).
- Managed a successful sales team, consistently achieving and exceeding monthly sales targets.
- Managed Audit and Compliance activities, oversaw auction processes for NPA
- Handled Gold Loan portfolio management and risk mitigation
- Managed branches expectations according to budget, ensuring alignment with company requirements.
- Increased sales revenue by developing and implementing strategic sales plans for the assigned territory.
- Analyzed market trends and competitor activity to identify new business opportunities and areas for growth.
- Enhanced team performance by providing ongoing coaching, training, and mentoring to sales representatives.
- Provided exceptional customer service to existing clients through regular communication and prompt resolution of issues or concerns raised by them.
- Managed revenue models, process flows, operations support, and customer engagement strategies.
Branch Manager
SBFC India Pvt Ltd
06.2021 - 07.2023
- Leading a team to ensure business growth.
- Identifying & taking initiatives for launching new branches across the Assigned Branch.
- Generation of revenue and ensure overall business growth.
- Maintaining quality of the business by tracking & controlling the team.
- Coaching & mentoring employees and providing them with timely feedback on Their performance.
- Ensures timely updated preparation and submission of MIS of high quality standard.
- Recruited and trained a high-performing team of gold loan resulting in a 100% increase in customer satisfaction.
- Grew branch revenue by 80 to 90% year-over-year through effective marketing strategies.
- Developed and implemented a system to monitor and analyse employee performance, resulting in a 100% improvement in employee engagement.
Relationship Manager
Canara HSBC OBC Life Insurance Company Ltd
08.2018 - 07.2019
- Ensuring cross sell targets of sales, Life Insurance General Insurance Vehicle Insurance & Health Insurance are met.
- Created presentations and reports to track customer data and inform stakeholders on customer trends.
- Conducted in-depth customer research to identify new opportunities for growth and expansion.
- Developed and maintained strong relationships with key clients, resulting in increased customer loyalty and satisfaction.
- Resolved customer issues in a timely and efficient manner resulting in a 100% reduction in customer complaints.
- Developed and implemented a comprehensive customer service strategy that improved customer feedback ratings by 100%.
Assistant Manager
AU Small Finance Bank
03.2017 - 07.2018
- Taking care of Whole Liability products, Insurance, Dem-at, Sip and CASA.
- Maintain all MIS regarding Pendency, Account opening and Rejections.
- Ensure better Tat & Quality of files check.
- Deviation identification for each application towards smoother processing.
- Maintaining the entire database in Excel.
- To Create Disbursement Memo and Maintaining Disbursal Data.
Assistant Manager
Muthoot Finance Ltd
02.2012 - 07.2016
- Responsibility of business growth.
- New customer acquires, regular interest collection.
- Ensuring Interest Collection targets are met by working on 6-9 months, 9-12 months and NPA database.
- Ensuring satisfactory audit ratings for Branches.
- Ensuring New acquisition, Existing loan build-up of Gold Loan Business to increase Net Weight Gold with the company with overall business and profit responsibility.
- Ensuring cross sell targets of Gold Coin sales, Life Insurance, General Insurance, Vehicle Insurance & Health Insurance are met.
Education
MBA -
MD University
Rohtak, India 04.2001 -
Bachelor of Arts - Economics
MD University
Rohtak, India 04.2001 -
12th -
Haryana Board of Secondary Education
Faridabad, India 04.2001 -
10th -
Haryana Board of Secondary Education
Faridabad, India 04.2001 -
Skills
Team development
Operations management
Relationship building and management
Business development and planning
Operations
Customer relations
Timeline
Area Manager - Gold Loan
HDB Financial Services
07.2023 - Current
Branch Manager
SBFC India Pvt Ltd
06.2021 - 07.2023
Relationship Manager
Canara HSBC OBC Life Insurance Company Ltd
08.2018 - 07.2019
Assistant Manager
AU Small Finance Bank
03.2017 - 07.2018
Assistant Manager
Muthoot Finance Ltd
02.2012 - 07.2016
MBA -
MD University
04.2001 -
Bachelor of Arts - Economics
MD University
04.2001 -
12th -
Haryana Board of Secondary Education
04.2001 -
10th -
Haryana Board of Secondary Education
04.2001 -
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