Ishaan Arora

Facilitated merchant onboarding to Google, increasing product visibility on Shopping pages.

Served as Shift Point of Contact, resolving issues and supporting team members effectively.

Assisted Subject Matter Experts in conducting root cause analysis and improving turnaround times.

• Monitored high-volume case queues for efficient task management and timely resolutions.

Managed real-time incident response for Uber, ensuring timely compensation for drivers and riders.

Provided necessary data to team lead for effective queue management.

• Ensured accurate documentation of incidents to facilitate resolution processes.