Summary
Overview
Work History
Education
Skills
Additional Information
Interests
Internships and Training
Timeline
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Ishika Goswami

Ishika Goswami

Banking Professional
Ghaziabad

Summary

A banking Professional with 7+ years of experience in management, banking operations, processes including customer service and team handling. Accomplished Branch Operations Manager with a demonstrated track record of success in bank leadership positions. Well-versed in the operations and compliance processes in the Retail Banking Division of the bank as well as industry best practices and methods to optimize operations for long-term business success. Highly effective leader, planner and problem-solver. Background includes revising standard procedures covering all operational areas in order to maximise the branch revenue. Possess excellent interpersonal, communication and analytical skills with special collaboration ability in process implementation.

Overview

7
7
years of professional experience
7
7
years of post-secondary education
1
1
Language

Work History

Manager, Branch Operations Manager

Kotak Mahindra Bank Ltd
New Delhi
12.2019 - 06.2022
  • Consistently maintaining excellent Customer service standards along with adherence of KYC and AML guidelines.
  • Trained employees on proper procedures and strategies to improve productivity.
  • Maintained branch files for major accounts, investments and employees.
  • Forecasted trends and recommended improvements based on financial risk analyses.
  • Performed monthly compliance checks.
  • Key role of both operation and sales of the banking products and services offered by the bank including mutual funds and insurance products.
  • Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
  • Complied with regulatory guidelines and requirements.
  • Identified partnership opportunities and established favorable business connections.
  • Complaint Management with Customer Satisfaction.
  • Executing branch MIS Reporting and other Modules related to business analysis

Deputy Manager, Teller/Teller Authorizer

HDFC Bank Ltd
Mumbai
05.2015 - 11.2019


  • Monitoring all operational activities related to Retail Branch Banking
  • Adhering to compliance, processes and smooth functioning of the Branch
  • Handling Internal Audits and ensured stringent compliance with laid down guidelines.
  • Ensure Forex and trade transactions/remittances are done as per laid down processes


Education

Finance And Marketing

IBS Mumbai
Mumbai
06.2013 - 02.2015

B.Tech - Elec &Comm

Kurukshetra University
07.2009 - 06.2013

H.S.C. -

M.G.N. Public School
Jalandhar
04.2008 - 03.2009

S.S.C. -

D.A.V. Sr. Sec Public School, CBSE
04.2006 - 03.2007

Skills

AMFI and NISM Series VI (Depository Operations) Certified

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Additional Information

  • AMFI and NISM Series VI (Depository Operations) Certified
  • Honors, Awards & Achievements :Awarded as the Best Coordinator in Hospitality Committee at college level.
  • First runner-up in paper presentation at college level. Written and acted in a short movie at college level.
  • Coordinator of Rotary (Social) Club at School level.

Interests

Exploring places, Listening to music, Art, Cooking

Internships and Training

Internships and Trainings

Sweat Equity Partners. (MBA – Finance)

  • Business development & Organic Expansion
  • Acquisition of new clients-Lead generation and conversion
  • Employee Orientation


EmBex Technologies Pvt Ltd., Chandigarh (B.Tech Final Semester)

  • Embedded System and Design - Obstacle Sensing and Guiding Robot

Reliance Communications, New Delhi (B.Tech, IIIrd year)

  • Telecommunication - Concepts of GSM and CDMA.

Timeline

Manager, Branch Operations Manager

Kotak Mahindra Bank Ltd
12.2019 - 06.2022

Deputy Manager, Teller/Teller Authorizer

HDFC Bank Ltd
05.2015 - 11.2019

Finance And Marketing

IBS Mumbai
06.2013 - 02.2015

B.Tech - Elec &Comm

Kurukshetra University
07.2009 - 06.2013

H.S.C. -

M.G.N. Public School
04.2008 - 03.2009

S.S.C. -

D.A.V. Sr. Sec Public School, CBSE
04.2006 - 03.2007
Ishika GoswamiBanking Professional