AISHWARYA V
Bengaluru
Summary
Dedicated and adaptable HR professional with strong expertise in core HR operations, employee support systems, and end-to-end recruitment. Structured, detail-oriented, and experienced in managing documentation, ticketing systems, and talent acquisition pipelines within dynamic corporate environments.
Overview
4
4
Languages
1
1
Certification
2
2
years of professional experience
Work History
Process Associate - Core HR
IBM (Pfizer Project)
10.2025 - 08.2026
- Resolved employee support inquiries via ServiceNow (tickets/chats) and InContact (voice calls), enhancing service efficiency.
- Managed HR documentation for hiring, termination, and promotions, ensuring accuracy and compliance through routine checklist reviews.
- Addressed payroll-related queries and routed complex escalations to specialist groups, facilitating timely issue resolution.
- Ensured stringent data security and compliance by operating Pfizer applications exclusively within the secure Vise Island Browser.
- Administered employee benefits, leave programs, and record updates utilizing Workday, ADP, LeavePro, and Page Centre X.
Process Executive - Recruitment
Cognizant Technology Solutions (CareLinx)
08.2024 - 04.2025
- Managed end-to-end recruitment life cycles, enhancing candidate sourcing, screening, and pipeline coordination for specialized care roles.
- Facilitated communication between applicants and hiring stakeholders on Sharecare platform, improving engagement and response times.
- Maintained recruitment records and ensured compliance with organizational standard operating procedures, supporting operational integrity.
Education
MBA - HR and Finance
Jain University
BangaloreBachelor of Business Administration (BBA) - Aviation Management
Kristu Jayanti College
BengaluruSkills
- Recruitment: End-to-End Recruitment, Screening, Pipeline Management, Sharecare
- Employee benefits administration
- Payroll & HRIS: Payroll inquiries, Workday, ADP, LeavePro, Page Centre X
- HR Operations: Document generation, Checklists, HR documentation management, Employee assistance
- Ticketing & Support: ServiceNow, InContact, Query resolution, Case escalation
- Data security compliance
- Data compliance
- Recruitment strategy development
Personal Information
Title: CORE HR OPERATIONS & RECRUITMENT SPECIALIST
Certification
Basics of Recruitment – LinkedIn Learning (2025), Customer Support Fundamentals – Coursera (2025), English Grammar Pro (A1-C1) – Udemy (2024), Microsoft Excel Guide – Udemy (2024), Communication Skills – TCS (2023), Sales & Emotional Intelligence – Udemy (2024), Productivity & Stress Management – Udemy (2024)
LANGUAGES KNOWN
Title: CORE HR OPERATIONS & RECRUITMENT SPECIALIST
Languages
English
Proficient
C2
Hindi
Proficient
C2
Malayalam
Proficient
C2
Tamil
Proficient
C2
Timeline
Process Associate - Core HR
IBM (Pfizer Project)
10.2025 - 08.2026
Process Executive - Recruitment
Cognizant Technology Solutions (CareLinx)
08.2024 - 04.2025
MBA - HR and Finance
Jain University
Bachelor of Business Administration (BBA) - Aviation Management
Kristu Jayanti College