Plant saplings , Rescuing stray pets
Jagan Sundaramoorthy
Senior Executive
Chennai
Summary
Dedicated Corporate professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Ability to train staff to the highest standards of customer service, ensuring increased customer satisfaction amd reduced staff turnover rates and made a good rise in sales through upselling techniques.
Overview
7
7
years of professional experience
4
4
Languages
Work History
Senior Process Executive
Cognizant
Chennai
06.2022 - Current
- Have to process the missing claims, should work on profoma, invoices
- Effectively managed a high-volume of inbound and outbound customer calls
- Addressed and resolved customer product complaints empathetically and professionally
- Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
- Optimized production quality by identifying bottlenecks and developing targeted solutions.
- Collaborated closely with research and development teams to bring innovative ideas from conceptualization through implementation stages.
- Determined change management needs and defined behaviors for effective program management.
- Provided strategic and operational recommendations for improvement across departments.
- Championed continuous improvement, driving process innovation, and adopting best practices across the organization.
- Standardized processes for increased consistency, reliability, and ease of replication across departments.
Tech Support Engineer
Concentrix
Chennai
02.2022 - 06.2022
- Resolved critical issues during system integration phases, ensuring seamless transitions between design iterations.
- Championed environmental sustainability initiatives by integrating eco-friendly practices into engineering designs.
- Enhanced product performance by conducting thorough failure analysis and recommending improvements.
- Identifies, investigates, and resolves users problems with computer software and hardware
- Fields support calls, chat, email, and/or other communication from users with inquiries regarding software programming, connectivity, printing, and similar concerns.
- Developed comprehensive project plans to ensure timely completion within budget constraints.
Customer Service Executive
Sutherland Global Services
Chennai
09.2020 - 12.2021
- Overseeing the customer service process
- Resolving customer complaints brought to your attention
- Creating policies and procedures
- Planning the training and standardization of service delivery.
- Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
- Boosted customer retention rates by providing exceptional service and building rapport with clients.
- Expertly navigated escalating situations, leading to resolutions that satisfied both clients'' needs while adhering to company policies.
- Reduced average call time through efficient problem-solving skills without sacrificing quality of service provided.
Food and Beverage Associate
Kimling Multi-speciality Chinese Restuarant
Chennai
10.2018 - 12.2019
- Developed creative daily specials that showcased seasonal ingredients while maximizing profits.
- Ensured all service areas were consistently well-stocked, clean, and properly organized to meet the demands of peak dining periods.
- Proactively identified opportunities for upselling additional menu items or promotions, resulting in higher average check values per guest transaction.
- Participated in regular team meetings focused on refining service strategies.
Kitchen Manager
To-To-Pho Shabu Shabu
Warsaw
12.2016 - 08.2017
- Streamlined kitchen operations through regular equipment maintenance checks, minimizing downtime due to malfunctions or repairs.
- Participated in community outreach efforts, including coordinating with local food banks to donate surplus ingredients and reduce waste.
- Fostered a collaborative working environment among diverse teams of chefs, line cooks, prep cooks, dishwashers, and other support staff.
- Increased overall profitability with effective budget management, including cost control strategies for purchasing and labor expenses.
Education
Masters in Tourism and recreation (specialized in Hospitality management) - undefined
Warsaw school of Tourism and Hospitality management
B.Sc hotel and catering management - undefined
Asan Memorial college of arts and science
Chennai, IndiaSkills
Time Management - Promptundefined
Projects
Food Tourism in India, Author, This thesis concerns about the food tourism in india ( which is pretty wide in liberal) By getting deep into this thesis one can get an idea about privilage rich tamil culture and their food systems and their ambience and about everything in a well precised manner. And in addition to this, in the ray of foods, it just tells how devine and patriotic the tamil culture is exhibited precisely. Modern security Gadgets used in Hotel front office, Author, This project is done to explore the role and function of modern security gadgets that were used in front office department. To enroll how the security gadgets help in the safety of the information of guests in the front office Sustainability manager, Travelife honored and privileged with such respectful title for the participation of a social work
Accomplishments
- Resolved product issue through consumer testing.
- Achieved Outclassing award through effectively helping with installing the softwares in an age old printer.
Interests
Playing Basketball, Table tennis
Timeline
Senior Process Executive
Cognizant
06.2022 - Current
Tech Support Engineer
Concentrix
02.2022 - 06.2022
Customer Service Executive
Sutherland Global Services
09.2020 - 12.2021
Food and Beverage Associate
Kimling Multi-speciality Chinese Restuarant
10.2018 - 12.2019
Kitchen Manager
To-To-Pho Shabu Shabu
12.2016 - 08.2017
Masters in Tourism and recreation (specialized in Hospitality management) - undefined
Warsaw school of Tourism and Hospitality management
B.Sc hotel and catering management - undefined
Asan Memorial college of arts and science
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