Jagath Raju Aurs BB
Telecom Software Services
NaviMumbai
Summary
Technical evangelist with 19 plus years of experience in software and Telecom engineering. Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Deep experience in product development and solution spanning 5G/4G/3G telecom technologies. Currently in the largest digital services network in the world managing customer experience management. Leading a core analytical team, who Ironed out issues, day in day out from a test network to 400+ million live customers' network.
Overview
20
20
years of professional experience
Work History
Dy. General Manager
Reliance Jio
10.2015 - Current
- Titular point of contact for domain leadership and cross-functional teams, entrusted with customer experience assurance for Voice as service via IMS core, VoWiFi, Enterprise and FTTX voice as part of VVM services on Reliance Jio network
- Manage the end user's service experience by proactive identification of service degradation, root cause analysis and resolve the faults/issues of IMS network
- Build and nurture cross-functional teams of engineers and managers
- Help build incorporated tools that monitors and resolve critical network issues
- Part of the team, who led consolidation and migration of IMS nodes from different vendors and worked towards running analytics to provide real-time inputs to various report creation
- Led and managed ISO 9001 and 27000 audits for the department
- Interact, negotiate, collaborate with different teams and verticals in organization for QA/Planning/Delivery of solutions on LTE/4G technologies and upcoming 5G plans
- Create Use-cases for service monitoring of live traffic accross multiple access and technologies.
- Responsible for project status and visibility at all times, with ready-to-present statistics in real-time
- Key player and contributor in initiating proof of concept for new tools and platforms.
Sr. Specialist
Infinite Convergence Solutions
08.2011 - 10.2015
- Lead QA Automation team supporting the deliveries to the Tier1 operator in US
- Nurtured and scaled up team to meet stringent norms and M gate requirements
- Managed QA teams for creating test plans, Python scripts, Resource management, test project planning and test metrics for Rich Communication Suite and MMSC products
- Led automation activities using Python framework in OOP to create, add and maintain SIP, MSRP, SMPP, HTML protocols stacks
- Identified priorities and created contingency plans to meet test deadlines along with team
- Represented team in AARs
- Accountable for the quality of test services during all stages of SDLC
- Manage setup and maintenance of test environments on ATCA, VMware and cloud platforms
- Supported customers in troubleshooting critical issues and coordinating with the team for speedy resolution.
Sr. Product Specialist
OnMobile Global Ltd
10.2008 - 08.2011
- Team Lead for overall development and integration
- Responsible for validation done on live networks
- Managed onsite and offsite activities
- Pursued new projects for integration and delivery
- Coordinated with accounts and development teams
- Managed integration and test teams.
Engineer
TeleDNA Pvt LTD
03.2006 - 10.2008
- Worked as testing and implementation Engineer
- Installed configured, integrated systems on customer's network across India and Europe
- Represented company and attended various customer onsite meetings and projects discussions
- Performed User Acceptance Tests (UAT) and validations, under challenging timelines.
Engineer
iSeva
08.2004 - 12.2005
- Responsible to Identify RCA by reproducing issues submitted by customers on products such as Norton internet firewall and Norton System works
- Logged defects and functional failures.
Education
Bachelor of Engineering - Computer Science and Engineering
Sri Jayachamarajendra Collage of Engineering (SJCE)
Mysore, KarnatakaSkills
Service Excellence
Mobile
994 537 7229, 845 191 8729
Timeline
Dy. General Manager
Reliance Jio
10.2015 - Current
Sr. Specialist
Infinite Convergence Solutions
08.2011 - 10.2015
Sr. Product Specialist
OnMobile Global Ltd
10.2008 - 08.2011
Engineer
TeleDNA Pvt LTD
03.2006 - 10.2008
Engineer
iSeva
08.2004 - 12.2005
Bachelor of Engineering - Computer Science and Engineering
Sri Jayachamarajendra Collage of Engineering (SJCE)
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