Jahangir Hossain
Kolkata
Summary
Proactive IT professional known for streamlining operational processes and delivering impactful training solutions. Strong background in hardware configuration and remote support, ready to leverage technical expertise to enhance team performance and client satisfaction.
Overview
12
12
years of professional experience
2
2
Certifications
Work History
Freelancer
Hindustan Petroleum Corporation Ltd
Kolkata
05.2014 - 01.2026
- Facilitated workshops training staff on new systems and operational best practices, enhancing team proficiency.
- Conducted training sessions for staff on new software tools and updates to enhance user familiarity.
- Guided junior team members in developing skillsets in IT support engineering, fostering team growth.
- Collaborated with cross-functional teams to address complex IT issues, ensuring timely solutions and operational continuity.
- Resolved escalated customer service requests, achieving successful resolutions and improving customer satisfaction.
- Provided local and remote Tier 1 IT support for hardware and software to company personnel.
- Provided technical support to users by troubleshooting hardware and software issues.
- Troubleshot hardware and software issues for diverse user environments
- Assisted customers with various types of technical issues via email, live chat, and telephone.
- Used remote login tools to assist clients with technical and product questions.
- Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control and other tools.
- Installed and configured operating systems and applications on user devices
- Configured routers and switches according to organizational specifications.
- Managed daily backup processes for all servers using enterprise-level backup and recovery software solutions.
- Utilized ticketing systems to track the status of help desk tickets throughout the resolution process.
- Participated in weekly meetings with other IT staff members in order to discuss new technologies or strategies for improving efficiency within the department.
- Collaborated with team members to develop creative ideas for upcoming projects.
Education
Bachelor of Technology - Computer Science And Engineering
RCC INSTITUTE OF INFORMATION TECHNOLOGY
Kolkata, India04-2014
Skills
- Training development
- Process improvement
- Network diagnostics
- Software installation
- Hardware configuration
- Technical documentation
- Ticketing system administration
- Remote support
- Client relationship management
- Task prioritization
- Customer support
Certification
Received job completion certificates issued by HPCL-Siliguri LPG And HPCL-Kolkata LPG Regional Office.
Timeline
Freelancer
Hindustan Petroleum Corporation Ltd
05.2014 - 01.2026
Bachelor of Technology - Computer Science And Engineering
RCC INSTITUTE OF INFORMATION TECHNOLOGY