Jai Krishna Parmar
Sector 18, Gurugram, Haryana
Summary
Dynamic Email Support Executive at iLeads Auxiliary Services, adept at enhancing customer satisfaction through effective conflict resolution and service delivery expertise. Leveraging CRM systems knowledge, I documented interactions and developed FAQs, streamlining support processes and improving service consistency. Committed to fostering positive customer relationships while efficiently addressing complex inquiries.
Overview
1
1
year of professional experience
Work History
Email Support Executive
iLeads Auxiliary Services
Gurugram
05.2024 - Current
- Resolved customer complaints swiftly to enhance satisfaction levels.
- Provided technical support via email, phone, and online chat for efficient issue resolution.
- Maintained thorough knowledge of company products to assist customers effectively.
- Documented all customer interactions in CRM system for accurate record-keeping.
- Collaborated with team members to address complex customer concerns efficiently.
- Escalated unresolved issues to senior staff for prompt resolution.
- Developed FAQs based on recurring customer inquiries to improve service consistency.
Education
Bachelor of Computer Applications ODL Programme -
Chandigarh University
Mohali, Punjab12-2024
Skills
- Service delivery expertise
- CRM systems knowledge
- Interpersonal communication
- Conflict resolution
- Time efficiency
Languages
Hindi
First Language
English
Advanced (C1)
C1
Timeline
Email Support Executive
iLeads Auxiliary Services
05.2024 - Current
Bachelor of Computer Applications ODL Programme -
Chandigarh University
Similar Profiles
Rakesh KumarRakesh Kumar
Data Analyst at Brillica ServicesData Analyst at Brillica Services
Sandeep KumarSandeep Kumar
Senior Team Leader at Ileads Auxiliary pvt ltdSenior Team Leader at Ileads Auxiliary pvt ltd
BIPIN DUKLANBIPIN DUKLAN
Recruitment Head at Ileads Auxiliary Service Private LimitedRecruitment Head at Ileads Auxiliary Service Private Limited
Manisha BansalManisha Bansal
Branch Sales Officer at Au small finance bankBranch Sales Officer at Au small finance bank
Arjun GoyalArjun Goyal
Legal Intern at District Court of GurugramLegal Intern at District Court of Gurugram