Mohammad Ali
New Delhi
Summary
Dedicated to making a meaningful impact within organizations that prioritize excellence and their people. A unique ability to connect authentically with others serves as a key strength. Whether breaking down complex concepts for clients, brainstorming innovative solutions with a team, or providing support through active listening, fostering genuine relationships remains paramount. A keen eye for detail aids in identifying potential issues and uncovering opportunities that drive results. Thriving in dynamic environments fuels a passion for creative problem-solving. Committed to continuous learning and personal growth, the belief that the best outcomes arise from valuing and empowering individuals shapes a dedication to cultivating collaborative spaces.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Email Support Executive
Concentrix
09.2024 - Current
- Built trusting relationships with clients through open and honest communication.
- Identified and implemented correct solutions to client issues first-time around within established time limits.
- Managed and responded to team-leading volume of support tickets and chats submitted via email and through support portal.
E Commerce
Freelancer, Self Employer
10.2021 - 08.2024
- Organized and prioritized work to complete assignments in a timely, efficient manner.
- Analyzed and reported performance levels to company higher-ups.
- Exhibited excellent discretion and judgment.
- Gained extensive knowledge in data entry, analysis and reporting.
Education
Secondary Education - Commerce
Govt. Boys Sr. Sec School No 1 Sagar Pur
Diploma - Diploma in Hospitality And Customer Service
Frankfinn Institute of Air Hostess Training
Rajouri Garden, New Delhi08-2020
B.Com. - Commerce
University of Delhi
Skills
- Fast Learner
- Professional email communication
- Complaint handling
- Computer Skills
- Ability to Multitask
- Microsoft office
Certification
- Diploma in Financial Accounting
- Diploma in Hospitality and Customer Service, Frankfinn Institute
Languages
Hindi
English
Hobbies and Interests
Reading Novel, Playing Cricket, Watching YouTube
Discovering
Innovative thinker dedicated to continuous learning and exploring creative solutions that push boundaries and deliver results.
Timeline
Email Support Executive
Concentrix
09.2024 - Current
E Commerce
Freelancer, Self Employer
10.2021 - 08.2024
B.Com. - Commerce
University of Delhi
Secondary Education - Commerce
Govt. Boys Sr. Sec School No 1 Sagar Pur
Diploma - Diploma in Hospitality And Customer Service
Frankfinn Institute of Air Hostess Training
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