Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Timeline
Generic

Pranav Balsara

Mumbai

Summary

Dedicated and results-driven Email Support Coordinator with over 3 years of experience in providing exceptional customer service and managing email support operations. Proven track record of effectively resolving customer inquiries and concerns while maintaining high levels of customer satisfaction. Skilled in team coordination, training, and process improvement, with a keen eye for detail and a commitment to excellence. Adept at collaborating with cross-functional teams to achieve organizational goals and drive continuous improvement. Seeking to leverage my experience and leadership abilities in a challenging Team Lead role to contribute to the success of Hudl.

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

3
3
years of professional experience

Work History

Email Support Executive

Hudl
Mumbai
05.2021 - Current
  • Updated knowledge base articles related to common technical problems customers face when using our products.
  • Suggested improvements that could be made within existing processes and procedures related to providing excellent customer service.
  • Participated in daily huddles with the rest of the team to discuss any changes or updates needed regarding our services.
  • Provided training and guidance to new team members on how to handle email support requests effectively.
  • Resolved customer complaints quickly and efficiently.
  • Tracked and monitored customer service requests from start to finish for each inquiry received.
  • Explained complex technical concepts to non-technical users in an easy-to-understand way.
  • Troubleshot software-related issues with customers over the phone or through email communication.

Education

Bachelor of Commerce - Accounting And Business Management

G.M.E.S High School
Maharashtra, India
10-2020

Skills

  • Microsoft Office
  • Email Etiquette
  • Social Media Monitoring
  • CRM Software
  • Complaint Handling

Languages

Gujarati
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2

Affiliations

Activities:

  • Football: Actively participate in local football games, showcasing strong teamwork, communication, and most of all having fun. Experience in playing multiple positions, with a focus on defence.
  • Cricket: Engage in regular cricket matches and tournaments. Proficient in batting, bowling, and fielding, with a focus on Batting.

Hobbies:

  • Reading: Avid reader with a passion for literature and storytelling. Recently completed "The Book Thief" by Markus Zusak and "Norwegian Wood" by Haruki Murakami, exploring themes of resilience, love, and the human experience. Regularly engage in diverse genres, including fiction, non-fiction, and contemporary literature, fostering a lifelong commitment to learning and personal growth.

Timeline

Email Support Executive

Hudl
05.2021 - Current

Bachelor of Commerce - Accounting And Business Management

G.M.E.S High School
Pranav Balsara