KOMAL KUMARI
Jamshedpur
Summary
Skilled in Excel and renowned for exceptional call center expertise, I significantly enhanced customer satisfaction at Aegis by delivering prompt and efficient issue resolution. Leveraging my experience across companies like Conneqt Business Solutions, I excel in driving performance targets and ensuring high levels of professional customer service.
Overview
6
6
years of professional experience
Work History
Email Support Executive
Conneqt Business Solutions Private Limited
02.2023 - Current
- Resolved customer queries and complaints via email within company timeframes
- Accessed customer details through the dashboard to provide accurate solutions
- Maintained a high level of professionalism and ensured customer satisfaction
International Chat Support
Five S Digital
Jamshedpur
09.2020 - 02.2022
- Addressed customer queries and concerns through voice calls, ensuring timely and effective resolution
- Provided accurate information and solutions while maintaining a professional and friendly tone
- Consistently met performance targets, enhancing overall customer satisfaction
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Customer Care Executive
Aegis
Jamshedpur
09.2018 - 06.2020
- Managed customer inquiries and issues via phone calls, ensuring prompt and efficient resolution.
- Delivered clear, accurate solutions while maintaining a courteous and professional demeanor.
- Achieved performance goals, contributing to improved customer experience and satisfaction.
Education
B.com -
Kolhan University
Chaibasa01.2021
Intermediate -
Kolhan University
Chaibasa01.2018
Matriculation -
CBSE
01.2016
Skills
- Excel
- Power BI
- My SQL
- Microsoft PowerPoint
- Call center experience
Personal Information
- Father's Name: Nanku Yadav
- Date of Birth: 09/08/2000
Timeline
Email Support Executive
Conneqt Business Solutions Private Limited
02.2023 - Current
International Chat Support
Five S Digital
09.2020 - 02.2022
Customer Care Executive
Aegis
09.2018 - 06.2020
B.com -
Kolhan University
Intermediate -
Kolhan University
Matriculation -
CBSE
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