Jasvinder Kaur
New Delhi
Summary
Results-driven customer service and operations professional with 16+ years of experience handling U.S. and international clients in fast-paced environments. Skilled in customer communication, payment follow-ups, issue resolution, negotiation, and maintaining strong client relationships. Experienced in handling high-volume calls and emails, resolving customer concerns, coordinating with multiple departments, and maintaining accurate records. Strong ability to work under pressure, meet deadlines, and support business operations with professionalism and attention to detail. Seeking to transition into a Credit Controller role by leveraging strong communication, coordination, analytical, and customer-handling abilities.
Overview
1
1
Language
2
2
Certifications
17
17
years of professional experience
Work History
Team Leader (Sales)
INSTA FLIGHT
01.2025 - Current
- Handling international customer accounts and travel reservations.
- Managing customer communication through calls and emails.
- Coordinating with clients regarding booking modifications, cancellations, and payment-related concerns.
- Resolving customer issues while maintaining service standards and deadlines.
- Supervising a team of 10 employees and handling escalation calls.
- Maintaining accurate customer and booking records.
Customer Support Executive
OM PRIME
04.2023 - 12.2024
- Assisted customers with travel-related services and documentation support.
- Managed customer communications and resolved operational issues efficiently.
- Coordinated with internal departments to ensure smooth service delivery.
- Maintained high accuracy while working under pressure and tight deadlines.
Senior Travel Consultant
INSTA FLIGHT
07.2017 - 02.2023
- Managed U.S. and international client accounts through calls and emails.
- Handled customer disputes, fare differences, refunds, exchanges, and service issues.
- Built strong customer relationships through professional communication and support.
- Worked in high-volume environments while ensuring accuracy and customer satisfaction.
- Assisted in handling escalated customer concerns and operational coordination.
Sr. Travel Executive
FLIGHT NETWORK
01.2017 - 05.2017
- Assisted customers with reservations and account-related queries.
- Maintained customer records and coordinated with airlines for issue resolution.
- Delivered timely customer support in a fast-paced environment.
Travel Consultant
TRAVELINC
11.2014 - 12.2016
- Processed domestic and international bookings for customers.
- Coordinated with clients and suppliers to resolve service-related issues.
- Maintained proper documentation and operational records.
Sr. Reservation Executive
LBF-TRAVEL
03.2013 - 09.2014
- Managed reservation operations and customer service support.
- Maintained booking accuracy and coordinated customer communications.
Travel Executive
FAREPORTAL
12.2010 - 12.2012
- Assisted customers with reservations, modifications, and travel support.
- Resolved customer concerns and ensured timely service delivery.
GSA – Airlines Reservation
OR GLOBAL (SITA TRAVELS)
05.2009 - 10.2010
- Handled airline reservations and customer inquiries.
- Coordinated with customers regarding booking support and travel assistance.
Education
Bachelor of Arts (B.A.) -
University of Delhi
01-2013
Senior Secondary (12th) - undefined
01-2008
Secondary (10th) - undefined
01-2005
Skills
Customer Communication & Client Support
Negotiation & Problem Resolution
Payment Follow-Ups
Account Handling & Documentation
Team Coordination & Supervision
Time Management & Multitasking
MS Excel (basic level)
MS Word (basic level)
Email & CRM Handling
Data Entry & Documentation
MS Excel (basic level)
MS Word (basic level)
Email & CRM Handling
Data Entry & Documentation
Certification
Diploma in Aviation & Hospitality Management – AHA, New Delhi
Interests
Playing Badminton, Meeting New People and understanding life, Learning new things which fascinates me
DECLARATION
I hereby declare that the information provided above is true and correct to the best of my knowledge and belief. Jasvinder Kaur
STRENGTHS
- Strong Communication Skills
- Team-Oriented Mind-set
- Quick Learner
- Positive & Professional Attitude
- Ability to Work Under Pressure
- Strong Client Handling & Negotiation Skills
- Highly Organized & Responsible
Timeline
Team Leader (Sales)
INSTA FLIGHT
01.2025 - Current
Customer Support Executive
OM PRIME
04.2023 - 12.2024
Senior Travel Consultant
INSTA FLIGHT
07.2017 - 02.2023
Sr. Travel Executive
FLIGHT NETWORK
01.2017 - 05.2017
Travel Consultant
TRAVELINC
11.2014 - 12.2016
Sr. Reservation Executive
LBF-TRAVEL
03.2013 - 09.2014
Travel Executive
FAREPORTAL
12.2010 - 12.2012
GSA – Airlines Reservation
OR GLOBAL (SITA TRAVELS)
05.2009 - 10.2010
Secondary (10th) - undefined
Senior Secondary (12th) - undefined
Bachelor of Arts (B.A.) -
University of Delhi