ROHIT KUMAR PATEL
Delhi
Summary
Dynamic and results-oriented Team Leader with a strong background in effective communication, strategic planning, and problem-solving. Dedicated to fostering a collaborative work environment that enables team members to thrive and contribute their best. Committed to leveraging skills and experience to lead teams to new heights of success.
Overview
8
8
years of professional experience
Work History
Team Leader (Sales)
Nutrivel Health India Pvt Ltd
New Delhi
03.2024 - 10.2024
- Established clear, measurable sales goals for the team
- Tracked individual and team performance through metrics like RTM, conversion rate, and customer satisfaction
- Captured daily pipelines and worked on follow-ups
- Led distribution to support CREs in achieving their targets
- Focused on customer satisfaction
- Created a streamlined process for Max Life Insurance, saving time and effort for the sales team
- Tracked sales performance against set goals and facilitated team meetings to increase meeting rates
- Monitored each CRE's performance and progress
- Managed the end-to-end process for handling order denials, ensuring issues were properly categorized and addressed
- Collaborated with logistics and support teams to implement corrective actions for common denial reasons
- Handled flow of order denials and met SLA
Team Leader (Lead Generation)
AMS Comtel BPMS Pvt Ltd
Noida
10.2022 - 01.2024
Team Leader (Backend)
Radical Minds Technologies Pvt Ltd
Gurgaon
08.2021 - 10.2022
Process Trainer
Ebix Cash Pvt Ltd
Noida
03.2019 - 07.2021
- Taught representatives to follow scripts and handle objections professionally
- Ensured the team was well-versed in Airtel Digital TV offerings
- Trained CSRs to handle inquiries, complaints, and requests, maintaining high satisfaction
Customer Service Associate
YourPrint.in
Delhi
08.2018 - 03.2019
- Solved complaints, queries, and requests across phone, email, and chat
- Assisted customers in creating customized products and ensured on-time delivery
Customer Service Associate
Magus Customer Dialog (Ebix Cash Pvt Ltd)
Delhi
03.2017 - 07.2018
- Resolved email-based customer concerns and managed escalations
- Maintained quality and performance standards, attending daily briefings
Education
Graduate - Bachelor of Arts
VEER BAHADUR SINGH PURVANCHAL UNIVERSITY
Mau, Uttar Pradesh06.2020
12TH GRADE -
HMRIC NAME DAND
Mau, Uttar Pradesh07.2009
High School -
UP Board
Mau, Uttar Pradesh06-2007
Skills
- Leadership Skills
- Effective Time Management
- Microsoft Office
- Ability to Work Under Pressure
- Computer Skills
- Customer Service
- Communication Skills
Languages
- Hindi, Fluent
- English, Proficient
Timeline
Team Leader (Sales)
Nutrivel Health India Pvt Ltd
03.2024 - 10.2024
Team Leader (Lead Generation)
AMS Comtel BPMS Pvt Ltd
10.2022 - 01.2024
Team Leader (Backend)
Radical Minds Technologies Pvt Ltd
08.2021 - 10.2022
Process Trainer
Ebix Cash Pvt Ltd
03.2019 - 07.2021
Customer Service Associate
YourPrint.in
08.2018 - 03.2019
Customer Service Associate
Magus Customer Dialog (Ebix Cash Pvt Ltd)
03.2017 - 07.2018
Graduate - Bachelor of Arts
VEER BAHADUR SINGH PURVANCHAL UNIVERSITY
12TH GRADE -
HMRIC NAME DAND
High School -
UP Board
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