Summary
Overview
Work History
Education
Skills
Strengths
Location Preference
Timeline
Generic

Jatin Khurana

West Delhi

Summary

Dynamic Client Service Specialist with over 7 years at Genpact, excelling in banking operations and client relationship management. Recognized for enhancing process compliance and quality control, while mentoring teams to boost productivity. Proven problem-solver committed to achieving high client satisfaction and meeting service-level agreements.

Overview

13
13
years of professional experience

Work History

Client Service Specialist | Checker | Mentor

Genpact
01.2013 - Current
  • Delivered client service and operational support in banking sector for over seven years.
  • Managed critical client requirements and process deliverables, ensuring adherence to compliance standards.
  • Recognized for accuracy and strict process compliance in all operational activities.
  • Handled responsibilities as client service specialist, coordinating participant information through various communication channels.
  • Served as a Checker to uphold quality control and maintain process integrity.
  • Mentored new team members, enhancing productivity and accuracy across operations.
  • Contributed to strong client satisfaction by consistently meeting service-level agreements.
  • Gained extensive experience in R2R processes, including month-end closing activities and variance analysis.

Education

Bachelor's Degree -

Delhi University

Skills

  • Client Servicing & Relationship Management
  • Banking & Retirement Process Expertise
  • Quality Control & Process Checking
  • Team Mentoring & Training
  • Communication & Email Handling
  • Problem-Solving & Process Improvement

Strengths

  • Strong attention to detail
  • Leadership
  • Adaptability
  • Teamwork

Location Preference

Open to opportunities in Delhi NCR / remote

Timeline

Client Service Specialist | Checker | Mentor

Genpact
01.2013 - Current

Bachelor's Degree -

Delhi University

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Jatin Khurana