Jatin Malhotra
Faridabad
Summary
Experienced E-commerce professional with 7+ years of experience in program management, product operations and customer success.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Program Manager
Dotpe Private Limited
Gurgaon
04.2022 - 03.2024
- Worked closely with the product team and did UAT for all new product releases, reported issues and improvements, and created SOPs and conducted training for all stakeholders
- Created dashboards on Zoho Analytics and via MySQL for better tracking & visibility of team’s daily tasks
- Worked with the tech team to build an automation using Python achieving an 80% process improvement
- Introduced a quality score for external agencies and helped drive improvement of 20% over 3 months
Team Lead
Dotpe Private Limited
Gurgaon
04.2021 - 03.2022
- Led a team of 15 members managing merchant onboarding, catalog creation, 3PO integration, and
- WhatsApp onboarding
- Introduced dual shifts and weekend shifts, reducing the median onboarding TAT by 30%
- Successfully strategized and executed catalogs edits and WhatsApp campaigns for ~700+ merchants during festive season
- Streamlined the 3PL integration process by standardizing it across a 100+ member sales team
- Managed menu integration of Dotpe with multiple channels “Magicpin, Swiggy, Zomato, Thrive &Uengage”
Executive
Dotpe Private Limited
Gurgaon
07.2020 - 03.2021
- Managed tech ops and catalog for integrated enterprise accounts including McDonald’s, &Haldiram’s, accounting for 75% of our total business
- Worked with the product team to automate the combo creation process for Pizza Hut, resulting inefficiency
- Successfully executed a project (100+ hours/week) of POS code migration for Taco Bell with zero downtime
- Chosen among the top 5% of employees to be awarded ESOPs for exemplary performance
Category Executive
Grydle & Sync Private Limited
New Delhi
06.2019 - 02.2020
- Managed WordPress for product operations including categories, inventory, and page creation
- Boosted key products sales by 25% in 3 months through strategic category development (SEO & SMO)
- Streamlined product sorting, vendor management & procurement process
- Presented weekly reports to higher management
Sr. Executive
Aims Migital Technovations Private Limited
Gurgaon
04.2018 - 05.2019
- Led end-to-end operations on major e-commerce portals – Amazon, Flipkart, eBay & Myntra
- Achieved a 40% increase in platform sales by getting approval for Enhance Brand Content on Amazon
- Managed P&L and executed successful sponsored ads campaigns on Amazon & Flipkart, achieving a 3X ROI
Online Marketing Executive
Forde International
Gurgaon
11.2016 - 04.2018
- Led end-to-end listing operations on major e-commerce portals – Amazon, Flipkart & eBay
- Proficient in both single and bulk listing, with expertise in MIS reporting (Sales, Inventory & Invoices)
- Handled import and export operations including lead inflow, product specification inspection, vendor selection, and documentation
Education
PGDM - Logistics & Supply Chain
MITSDE
2020
B.Tech - Mechanical Engineering
MDU
2015
Skills
- MS Excel
- MySQL
- Catalogue Management
- Operation Management
- Brand Management
- Program Management
Accomplishments
- Chosen among the top 5% of employees to be awarded ESOPs for exemplary performance
Certification
- 2021 The Ultimate MySQL Bootcamp: Go from SQL Beginner to Expert Udemy
Timeline
Program Manager
Dotpe Private Limited
04.2022 - 03.2024
Team Lead
Dotpe Private Limited
04.2021 - 03.2022
Executive
Dotpe Private Limited
07.2020 - 03.2021
Category Executive
Grydle & Sync Private Limited
06.2019 - 02.2020
Sr. Executive
Aims Migital Technovations Private Limited
04.2018 - 05.2019
Online Marketing Executive
Forde International
11.2016 - 04.2018
PGDM - Logistics & Supply Chain
MITSDE
B.Tech - Mechanical Engineering
MDU