JAYANTA MUKHERJEE
Kolkata
Summary
A highly accomplished, talented, Professional with over 11+ years of experience working in the Health care Industry.
Overview
13
13
years of professional experience
Work History
Deputy Manager International Marketing
Narayana Hospital-R N Tagore Hospital
Kolkata
01.2016 - Current
- Coordinated with other departments to ensure smooth functioning of activities.
- Interdepartmental coordination with doctors and their coordinators regarding patient related issues/Queries/Business needs.
- Prepared monthly progress reports detailing achievements against set targets.
- Created processes for handling customer complaints effectively.
- Monitored daily operations and ensured compliance with company policies and regulations.
- Provided guidance and support to team members to help them achieve goals.
- Worked closely with customers to understand needs and resolve diverse issues.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Coordinated with Embassy/Consulate/High Commission/FRRO officials for referral.
- Coordinated with Information Centers for daily activities .
- Meeting & coordinate with agents/HCF for more referral.
- Provide personal attention to international VIPs during their stay/ visit to our hospital/Follow-up from their country.
- Arranging International patients testimonials
- Coordinating with ad agencies for radio,TV,Hoardings
- Meeting,communicating and coordinating with Medical Tourism companies.
Assistant Corporate Marketing
Apollo Multispecialty Hospital,Kolkata
Kolkata
01.2012 - 01.2016
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked effectively in team environments to make the workplace more productive.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education
BBA - Hospital Management
DSMS
Durgapur01-2012
Bachelor of Arts - Bengali Hons.
Bankura Christian College
Bankura01-2011
MHA - Pursuing Hospital Administration
Swami Vivekananda University
BarrackporeSkills
- Quick decision-making abilities
- Performance Improvements
- Task Delegation
- Planning
- Process and procedure development
- Dedication
- Sincere
Affiliations
- Singing
- Travelling
- Reading and learning about history
- Listening music
Accomplishments
- Enabling Function Team Marketing FY 2016-2017
- Outstanding contribution and dedication towards International Marketing- 2023
- Service Champion of the year 2023-2024 in International Marketing
References
References available upon request.
Timeline
Deputy Manager International Marketing
Narayana Hospital-R N Tagore Hospital
01.2016 - Current
Assistant Corporate Marketing
Apollo Multispecialty Hospital,Kolkata
01.2012 - 01.2016
BBA - Hospital Management
DSMS
Bachelor of Arts - Bengali Hons.
Bankura Christian College
MHA - Pursuing Hospital Administration
Swami Vivekananda University
Similar Profiles
Agnibanya GoswamiAgnibanya Goswami
Assistant Manager - Supply Chain Management at Narayana Health - Rabindranath Tagore International Institute of Cardiac Science, MukundapurAssistant Manager - Supply Chain Management at Narayana Health - Rabindranath Tagore International Institute of Cardiac Science, Mukundapur
PREETHA RPREETHA R
Clinical Pharmacist Intern at Tagore Medical College & HospitalClinical Pharmacist Intern at Tagore Medical College & Hospital
Roopkamal KaurRoopkamal Kaur
Registered Nurse at Tagore Hospital & Heart Care Centre PrivateRegistered Nurse at Tagore Hospital & Heart Care Centre Private
Ankita Kumari RajakAnkita Kumari Rajak
Associate Engineer, Fibre and Network Delivery at BT ESERV INDIA PVT LTDAssociate Engineer, Fibre and Network Delivery at BT ESERV INDIA PVT LTD
Swati Parvatham GhoshSwati Parvatham Ghosh
Marketing Lead – SEO, Content & Social Media at No Nirvana DigitalMarketing Lead – SEO, Content & Social Media at No Nirvana Digital