JAYANTA MUKHERJEE
Kolkata
Summary
A highly accomplished, talented, Professional with over 11+ years of experience working in the Health care Industry.
Overview
13
13
years of professional experience
Work History
Deputy Manager International Marketing
Narayana Hospital-R N Tagore Hospital
Kolkata
01.2016 - Current
- Coordinated with other departments to ensure smooth functioning of activities.
- Interdepartmental coordination with doctors and their coordinators regarding patient related issues/Queries/Business needs.
- Prepared monthly progress reports detailing achievements against set targets.
- Created processes for handling customer complaints effectively.
- Monitored daily operations and ensured compliance with company policies and regulations.
- Provided guidance and support to team members to help them achieve goals.
- Worked closely with customers to understand needs and resolve diverse issues.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Coordinated with Embassy/Consulate/High Commission/FRRO officials for referral.
- Coordinated with Information Centers for daily activities .
- Meeting & coordinate with agents/HCF for more referral.
- Provide personal attention to international VIPs during their stay/ visit to our hospital/Follow-up from their country.
- Arranging International patients testimonials
- Coordinating with ad agencies for radio,TV,Hoardings
- Meeting,communicating and coordinating with Medical Tourism companies.
Assistant Corporate Marketing
Apollo Multispecialty Hospital,Kolkata
Kolkata
01.2012 - 01.2016
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked effectively in team environments to make the workplace more productive.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education
BBA - Hospital Management
DSMS
Durgapur01-2012
Bachelor of Arts - Bengali Hons.
Bankura Christian College
Bankura01-2011
MHA - Pursuing Hospital Administration
Swami Vivekananda University
BarrackporeSkills
- Quick decision-making abilities
- Performance Improvements
- Task Delegation
- Planning
- Process and procedure development
- Dedication
- Sincere
Affiliations
- Singing
- Travelling
- Reading and learning about history
- Listening music
Accomplishments
- Enabling Function Team Marketing FY 2016-2017
- Outstanding contribution and dedication towards International Marketing- 2023
- Service Champion of the year 2023-2024 in International Marketing
References
References available upon request.
Timeline
Deputy Manager International Marketing
Narayana Hospital-R N Tagore Hospital
01.2016 - Current
Assistant Corporate Marketing
Apollo Multispecialty Hospital,Kolkata
01.2012 - 01.2016
BBA - Hospital Management
DSMS
Bachelor of Arts - Bengali Hons.
Bankura Christian College
MHA - Pursuing Hospital Administration
Swami Vivekananda University