Summary
Overview
Work History
Education
Skills
Personal Information
Languages
Accomplishments
Disclaimer
Timeline
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Jayasree Balaji

A1-408 Deccan Prakruthi, Natham Link Road, Egattur, Chennai

Summary

Detail-oriented and analytical Customer Master Data Management Senior associate with over 3 years of experience in maintaining accurate and high-quality customer data. Adept at collaborating with cross-functional teams to drive data-related initiatives and enhance customer relationship management.

Overview

5
5
years of professional experience

Work History

MDM Senior Associate

Capgemini
Chennai
08.2022 - Current
  • I have managed and maintained customer master data on SAP, ensuring accuracy, consistency, and completeness.
  • Coordinated data creation, extension, and modification with clients for the request
  • Collaborated with the IT team to streamline the monthly reporting process through automation.
  • Maintained a track record of exceeding SLAs by over 99% monthly with KPI analysis.
  • Ensured efficient review and response to client requests through managing and processing utilizing Bizagi and Creta platforms.
  • Consistently ensured DTP was reviewed and approved every quarter.
  • Perform UAT testing during the new type of request in the Creta tool.
  • Effectively collaborated with internal and external teams during the coordination of the SOX audit, minimizing the discovery of high-level or medium-level risks.
  • Completed T-Zone update project for over 3000 bulk customers successfully.

O2C CMDM Associate

Accenture
06.2021 - 08.2022
  • Ensures master data integrity in key systems as well as maintaining the processes to support the data quality
  • Creating and updating customer data under client portals
  • Ensure data quality framework, accuracy and update requests within defined TAT
  • Maintaining production daily tracker and report the consolidation tracker with Supervisor for daily status
  • Raising Service request and aligning with IT team in resolving with technical team
  • Periodically generate value-creating ideas in process and highlight the insights of knowledge to meet Client expectation
  • Conduct daily huddles, brainstorming session, refreshment process trainings and recalling overall process reviews and updates
  • Efficient at working in fast-paced environment and under stressful situations.

Datamark
09.2019 - 01.2021
  • Develops and maintain department database assesses quality of data used in routine reports
  • Effectively utilize reporting procedures that designate the use of checklist, submission logs, data transmission and data receipt conformations
  • May identify and make recommendations for resolutions of identified issues in data and reporting quality.

Education

BSC Bio Chemistry -

Bakthavachalam Memorial Women's College
Korattur
01.2019

12th -

St. John's Matric Higher Secondary School
Thiruninravur
01.2016

10th -

01.2014

Skills

  • Leadership
  • Teamwork
  • Self-motivation
  • Analytical thinking
  • Customer interaction
  • Communication
  • Process Improvement
  • Issue Resolution

Personal Information

Title: Senior Associate CMDM 

Languages

  • Tamil (Native)
  • English (Professional)

Accomplishments

  • Received appreciation from Client end for Wall of Fame on deliverables on June 2024
  • Xtra Mile awards for performance on July 2023
  • Received Outstanding contribution in delivery award on April 2023

Disclaimer

I hereby declare all the above-furnished details are true to my consent and knowledge.

Jayasree B

Timeline

MDM Senior Associate

Capgemini
08.2022 - Current

O2C CMDM Associate

Accenture
06.2021 - 08.2022

Datamark
09.2019 - 01.2021

BSC Bio Chemistry -

Bakthavachalam Memorial Women's College

12th -

St. John's Matric Higher Secondary School

10th -

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Jayasree Balaji