JAYITA SARKAR

• Manage a portfolio of SME and mid-corporate clients with a focus on their trade finance requirements, including Import/Export solutions including Letters of Credit (LCs), Bills for collection,Bank Guarantees, Bill Discounting and Supply Chain Financing.
• Act as a single point of contact for trade finance services, enhancing client satisfaction and deepening wallet share. Structure and deliver tailored trade finance solutions aligned with clients’ import-export needs while ensuring compliance with international trade regulations (UCP 600, ISBP, URDG).Identify cross-sell opportunities in FX, treasury, and cash management by working closely with product and credit teams.
• Conduct periodic client reviews and credit assessments to manage risk and ensure portfolio health. Letters of Credit (LCs).
• Lead a team of 2–3 junior trade finance officers, overseeing day-to-day operations and ensuring high-quality service delivery to clients. Guide junior team members on complex trade transactions, ensuring that all documentation is accurate, compliant, and processed in a timely manner.
  Provide end-to-end support on trade transactions, from deal structuring and documentation to execution.
• Coordinate with senior relationship managers to develop tailored trade finance solutions for clients, addressing their working capital and risk mitigation needs.
• Regularly report on portfolio performance, transaction volume, and risks to senior leadership, providing insights on opportunities for business growth.
• Support client onboarding, KYC updates, and periodic account reviews for trade-related risk evaluation.
• Contributed to increasing trade revenue by 18% YoY through proactive client engagement, solutions-driven service, and effective team coordination.
• Contributed to a 25% YoY growth in trade volumes by onboarding new clients and expanding existing relationships.
  

• Foster solid relationships with customers and develop a positive working rapport.

• Fuel new business development by effectively cross-selling all bank products. Manage all cash handling tools and investment products that help aid clients in achieving their respective financial goals.

• Maintain a consistent portfolio of existing relationships; also monitor new and existing retail clientele. Also managing 4 Relationship Officers (Junior RM) to ensure daily achievement along with productivity and building up their portfolio.

• • Ensured overall integrity for an NRI portfolio valued at 50Crores. Looked after the NRI relationship for 3 Branches, handling 270+ unique customers’ existing relationships, acquiring new accounts for building up values, looking after services, and cross-selling NRI products (like inward/outward remittances, NRI-TERM Deposits, other investment products.)
• • Ensuring time to time response cross-selling opportunity addressing by building up a good relationship
• • Supervised all facets of the process including maintaining the soundness of NRI AUDIT documents.
• • Engaged in prospecting and customer service inquiry reply calls as needed.

• Facilitated operations for a full-service banking institution. Formulated lending recommendations for both new and existing clients.
• Analyzed financial statements to develop strategic solutions and recommended appropriate products and services to meet clients’ financial goals. Managing, monitoring, and resolution of all complaints, investigations, and customer requests that originates in the branch.
• Managed customers’ relationships and cross-sold financial products to acquire customers’ business.

• Ensuring Forex Transaction deals for corporate and generating revenue from it.
• Margin management for each corporate separately and tracking the same on regular basis.
• Overall service and understanding the requirements of existing corporate relationships for their foreign exchange requirements.
• Doing daily operations with extreme accuracy for corporate requirements and providing them with rates.

• Excellent competencies in executing a number of tasks simultaneously including a strong background in banking customer service, innovative and reliable team player with strong organizational, communication, customer service, time management.
• Managed customers’ relationships and cross-sold financial products to acquire customers’ business.
• Develop strategic solutions and recommend appropriate products and services to meet clients’ financial goals. Managing, monitoring, and resolution of all complaints, investigations, and customer requests that originate in the branch.
• Handling daily activities relating to the Banking process, and compliance with operational procedures.
• Skilled at Foreign remittances handling, like outward (i.e. Forex card issuance, refund reload, Telegraphic transfers, etc.) and Trade works (Inward payments) processing from the Branch by ensuring compliance and due diligence. Providing an update to Branch Operation Manager and Handle requests which are in escalation and submission of updates on items in escalation. Been an active member of customer committee meetings held in branch