Veerendra Kumar Arja

Vijayawada,AP

Summary

Dynamic Elite Trade Relationship Manager at ICICI Bank with a proven track record in enhancing customer satisfaction and driving portfolio growth. Expert in trade finance solutions, including LCs and BGs, while excelling in customer relationship management. Adept at understanding client needs and delivering tailored financial strategies to foster long-term partnerships.

Overview

years of professional experience

Certification

Work History

Elite Trade Relationship Manager

ICICI Bank

09.2022 - Current

Built and maintained relationships with new and existing clients while providing high level of expertise.
Participated in staff meetings to discuss innovative strategies to improve services.
Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
Strengthened client relationships by actively listening to their needs and providing tailored financial solutions.
Maintained knowledge on banking products and distribution to provide optimal service support.
Enhanced customer satisfaction through the timely management of trade finance transactions and addressing client concerns proactively.
Managed trade transactions including Letter of Credit, Bank Guarantees and Bills for Collection.
Ensured adherence to RBI, UCP 600 and internal trade finance policies.

Education

Post Graduation Diploma in Banking - Banking And Finance

Manipal Academy

Bengaluru, India

08-2022

Bachelor of Science - Mathematics

Krishna University

Vijayawada, India

03-2019

Skills

Customer relationship management
Product knowledge
Customer service
Portfolio growth
Trade Finance (LCs, BGs, Bills for Collection)

SWIFT Messaging and Remittances
Microsoft Excel
Deadline-Oriented
USP 600 & ISBP Knowledge