Jay Shah
Ahmedabad
Summary
Results-driven Deputy Branch Manager with 10+ years in private sector banking, specializing in branch operations, regulatory compliance, and HNI client management. Expertise in maintaining internal controls and adhering to AML/KYC guidelines. Seeking a role in a private or foreign bank that emphasizes structured governance and process-oriented banking.
Overview
15
15
years of professional experience
Work History
Deputy Branch Manager
IndusInd Bank Ltd
Ahmedabad
05.2024 - Current
- Assisted Branch Manager in branch governance, operations, and regulatory compliance to ensure efficient functioning.
- Oversaw cash operations, including vault management, CRL, dual custody controls, and locker operations, ensuring security and accuracy.
- Ensure adherence to AML/KYC norms, internal controls, audit observations, and risk mitigation.
- Drive CASA balances, cross-selling of third-party products, and fee-based income.
- Resolved service escalations and customer complaints while managing operational risk events to maintain customer satisfaction and compliance.
Branch Operations Manager
Kotak Mahindra Bank Ltd
Ahmedabad
05.2016 - 04.2024
- Managed trade finance and transaction banking operations ensuring compliance with RBI and bank SOPs, contributing to operational integrity.
- Processed Letters of Credit, Bank Guarantees, inward/outward remittances, and collections.
- Handled LC scrutiny, document checking, and settlements with zero audit deviations.
- Supervised staff performance and trained on operational procedures to enhance team capability and service delivery.
- Coordinated with cross-functional teams to enhance customer experience initiatives.
- Built and managed HNI client relationships ensuring service quality and retention.
- Resolved escalations, legal notices, and customer grievances within defined TATs, ensuring customer satisfaction and retention.
Article Associate
Lakhani & Co.
Mumbai
03.2011 - 02.2015
- Assisted with statutory audits, tax audits, and service tax reviews to ensure compliance and accuracy.
- Conducted audits for infrastructure leasing and financing companies, ensuring adherence to regulatory standards.
- Audited financial statements under Indian Accounting Standards and Companies Act.
- Evaluated departmental needs and delegated tasks to enhance production efficiency.
- Built relationships with customers by providing friendly customer service.
Education
Bachelor of Commerce - Accounting And Finance
University of Mumbai
Mumbai01.2012
CA Inter (IPCC) -
ICAI
Mumbai01.2011
Skills
- Branch operations and governance
- Audit and compliance
- Anti-money laundering (AML)
- Know your customer (KYC)
- Customer due diligence
- Cash management and vault controls
- Dual custody practices
- Trade finance operations
- Operational risk management
- Standard operating procedure adherence
- Service quality assurance
- Turnaround time (TAT) management
- Escalation management strategies
- High-net-worth individual banking
- Priority client management
- Cross-selling techniques
- Current account and savings account growth (CASA)
- Fee income generation
- Regulatory reporting standards
- Documentation standards
Languages
- English
- Hindi
- Gujarati
- Marathi
Core Keywords
- Branch operations and governance
- Audit, Risk & Compliance (RBI / Internal / Concurrent)
- AML / KYC / Customer Due Diligence (CDD, EDD)
- Cash Management, Vault Controls & Dual Custody
- Trade Finance Operations - LC, BG, Collections, Remittances
- Operational Risk Management & SOP Adherence
- Service Quality, TAT & Escalation Management
- HNI / Priority Banking Client Management
- Cross-Selling, CASA Growth & Fee Income
- Regulatory Reporting & Documentation Standards
Timeline
Deputy Branch Manager
IndusInd Bank Ltd
05.2024 - Current
Branch Operations Manager
Kotak Mahindra Bank Ltd
05.2016 - 04.2024
Article Associate
Lakhani & Co.
03.2011 - 02.2015
Bachelor of Commerce - Accounting And Finance
University of Mumbai
CA Inter (IPCC) -
ICAI