Prateeksha Jain
Deputy Branch Manager
Mumbai
Summary
Result-driven and customer-focused banking professional with over 4 years of experience in branch operations, business development, and team leadership. Seeking opportunities to contribute to organizational growth while continuing to build expertise in financial services and relationship management.
Overview
4
4
years of professional experience
2021
2021
years of post-secondary education
Work History
Deputy Branch Manager
ICICI Bank
09.2021 - Current
- Managed daily operations of a high-value branch with a book size exceeding Rs.800 crore.
- Led sales initiatives across retail banking products, contributing to a 25% YoY revenue increase.
- Resolved 95%+ of customer complaints within TAT.
- Maintained 100% compliance in audits for 2 consecutive financial years.
- Acted as Branch Head when required.
- Mentored branch staff and ensured adherence to compliance guidelines.
- Achieved a 25% YoY revenue increase through cross-selling.
- Delivered 95%+ complaint resolution within TAT.
- Maintained perfect audit scores for 2 years.
- Successfully managed a branch with an Rs.800+ crore book size.
Education
MBA - Finance and Marketing
Banasthali Vidyapith
05-2021
B.Sc. - Biotechnology
Banasthali Vidyapith
Skills
- Branch Operations Management
- Sales & Business Development
- Customer Relationship Management
- Compliance & Risk Governance
Accomplishments
- Achieved a 25% YoY revenue increase through cross-selling.
- Delivered 95%+ complaint resolution within TAT.
- Maintained perfect audit scores for 2 years.
- Successfully managed a branch with an Rs.800+ crore book size.
Timeline
Deputy Branch Manager
ICICI Bank
09.2021 - Current
B.Sc. - Biotechnology
Banasthali Vidyapith
MBA - Finance and Marketing
Banasthali Vidyapith
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