Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic
Jerina Mariam John

Jerina Mariam John

Al Barsha, Dubai,UAE

Summary

Dedicated and accomplished professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Willingness to take on added responsibilities to meet team goals.

Overview

6
6
years of professional experience
5
5

Certifications

Work History

Senior Associate Consultant - Salesforce

Infosys Private Limited
Thiruvananthapuram, India
11.2023 - Current
  • Designed and refined scalable Salesforce solutions, improving system performance by 30%.
  • Implemented Apex classes and Triggers to automate business processes, increasing operational efficiency by 20%.
  • Developed Lightning Web Components to enhance user experience, resulting in 25% increase in user satisfaction.
  • Interacted with stakeholders and business analysts to gather requirements and provide tailored solutions for American Telecommunication company

Associate consultant -Salesforce

Infosys Private Limited
Thiruvananthapuram, India
11.2021 - 11.2023
  • Implemented Client specific system improvements in EMEA based facility management and real estate CRM platform.
  • Migrated Process builders to flows and boosted system performance by 15% as part of CRM optimization project.
  • Performed multi record data migration from classic to lightning using Data Loader and Salesforce inspector .
  • Configured custom data models, sharing rules, validation rules and security models to align business needs.
  • Improved system performance by refactoring existing code and optimizing SOQL/SOSL queries.

System Engineer

Tata Consultancy Services
Kochi, India
11.2019 - 11.2021
  • Provided ongoing technical support, maintenance and troubleshooting to users to maintain 100% customer satisfaction.
  • Installed, tested, maintained and optimized Salesforce Applications.
  • Supported product evaluations, proof of concept and pilot implementations of solutions in line with budgetary and timeline requirements.
  • Developed Salesforce Experience cloud portal for UK based Telecom project.
  • Managed team of 20 as operational module lead, delivered daily stand-up meetings as scrum master.

Assistant System Engineer

Tata Consultancy Services
Chennai, India
11.2018 - 11.2019
  • Provided technical support to 20 junior engineers, helping them to consistently exceed individual target KPIs.
  • Guaranteed data integrity by monitoring and maintaining backup systems.
  • Analyzed, monitored and optimized current system performance.
  • Created automation for South Africa based Telecom applications.
  • Implemented test-driven development processes, increasing software functionality by 90%.
  • Collaborated with QA and development to complete testing on production releases, receiving 100% positive user feedback.
  • Ensured software quality by performing regression and system-level testing before release.

Education

Bachelor of Technology - Electronics and Communication

Cochin University of Science and Technology

Higher Secondary - Science

MTHSS
2014

Skills

  • Salesforce CRM Platforms: Sales Cloud, Service Cloud, Community Cloud
  • Development & Customization: Apex Triggers, Lightning Web Components, SOQL, SOSL
  • Integration & Automation Tools: Flow, Process Builder, Workflow Rules, Validation Rules, Permission sets, Salesforce REST API
  • DevOps & Project Management: VS Code, ANT Migration Tool, JIRA, Agile methodologies, Scrum
  • Data management :Data loader, Salesforce Inspector, Workbench
  • Programming : Apex, JavaScript, HTML, CSS
  • Soft Skills : Leadership, Public Speaking, Decision Making, Team Work

Accomplishments

  • Infosys Insta Award (12/2022) For the excellent commitment and timely delivery of project Best Team Award (12/2020 - 03/2021) For the excellence in delivering cloud sense project and Agile sprints
  • TCS Best Team Award (03/2020) For extended support and smooth delivery of Agile sprint Best team Award (02/2020) For the successfully delivery of SDWAN project
  • TCS On the spot Award (05/2019) On the spot award for the success delivery of operational changes
  • TCS On the spot Award (03/2019) For the best performance and quick learning in operation team.
  • Best student Awards (05/2011 - 05/2014) For the excellence in academic and extra curricular activities

Certification

  • Salesforce Certified Platform Developer I
  • Salesforce Certified Platform App builder
  • Salesforce Certified Administrator
  • Salesforce Certified Associate
  • Salesforce Certified AI Associate
  • Infosys Certified Salesforce Professional
  • Infosys Certified Global Agile Developer

Languages

English
Fluent
Malayalam
Native

Timeline

Senior Associate Consultant - Salesforce

Infosys Private Limited
11.2023 - Current

Associate consultant -Salesforce

Infosys Private Limited
11.2021 - 11.2023

System Engineer

Tata Consultancy Services
11.2019 - 11.2021

Assistant System Engineer

Tata Consultancy Services
11.2018 - 11.2019

Bachelor of Technology - Electronics and Communication

Cochin University of Science and Technology

Higher Secondary - Science

MTHSS

Similar Profiles

CREATE PROFILE
Jerina Mariam John